Managed IT Services

We manage IT so you don’t have to.
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Ot Manitheader | Managed It Services

Otto manages all the things you don’t have time to understand. Things like Cloud networks and infrastructure maintenance.

Managed IT Services are our bread and butter. If your systems are slow and buggy, or you need ongoing IT support, we’re here to help. Our team of experts will take some time to understand your business, then recommend a few pocket-friendly options. The idea isn’t to put out fires. It’s to make your business fireproof.

Always ready to help

Our IT support team isn’t just expertly trained and available 24/7, they’re a friendly bunch too. Whether you dropped your coffee on your keyboard or need to migrate to the cloud, we’ve got your back.

Customised services

We get to know your business so you’re not just one more account we manage. And part of that means giving you the services you need, not selling you a package you hardly use. From running your entire IT department to supplying on-demand IT support, we’re here to deliver it all.

IT for everyone

IT support isn’t just for the big dogs, it’s for every business. Today, we’re all getting to grips with digitisation, and we’re here to support your journey – and get the most out of it. No matter your size or sector, we’re here to help.

Ot Managedbottom | Home

Managed IT Services from Otto means we will:

Understand

Getting to know your business is always the first step. We want to learn everything there is. Once we understand your goals, and your budget, we can tailor something to suit your needs. These are the IT services you want—not the ones we like to sell.

Equip

There’s a reason it’s called IT ‘support’. We want our clients to feel like Otto has got their back. As one of our partners, you get the best IT support, the friendliest service, and the lowest heart rate. We fix problems before they become catastrophes.

Deliver

Our staff don’t have KPIs for profits and sales. They have KPIs for customer happiness. After 10 years and hundreds of projects, our client satisfaction score is 97%. We don’t over-promise. We don’t under-deliver. Otto does what it says on the tin.

Australian SME’s waste approximately $1.4 billion each year on unused tech, and 1.5 days per week per employee due to lack of digitisation.

Digitisation should be a joy, not a costly burden. With your organisation’s vision and our IT knowledge, we’ll make sure you get the best case tools and services to drive your growth. Its digitisation made simple.

Plan Listing

Fully Managed Offering

Otto Start Up

    • Support Guaranteed Fast Response Times
    • Support Microsoft and 3rd Party Software Updates ^
    • Support 24×7 Website and Infrastructure Monitoring
    • Support Unlimited Remote Support 7 am to 7pm
    • Support Escalation Support
    • Support Unlimited Onsite Support 7 am to 7pm VIP Rates
    • Support CEO / MD Home Technology Support
    • Support Adds Moves and Changes (Staff)
    • Support Adds Moves and Changes (workstations) VIP Rates
    • Support Unlimited After-Hours Support VIP Rates
    • Management IT Documentation
    • Management Asset and Warranty Tracking and Reporting
    • Management Technology Strategy Meeting Annual
    • Management Technology Business Review Meeting Annual
    • Training Security Awareness Training
    • Support Backup Monitoring #

Otto Go

    • Support Guaranteed Fast Response Times
    • Support Microsoft and 3rd Party Software Updates ^
    • Support 24×7 Website and Infrastructure Monitoring
    • Support Unlimited Remote Support 7 am to 7pm
    • Support Escalation Support
    • Support Unlimited Onsite Support 7 am to 7pm
    • Support CEO / MD Home Technology Support
    • Support Adds Moves and Changes (Staff)
    • Support Adds Moves and Changes (workstations) VIP Rates
    • Support Unlimited After-Hours Support VIP Rates
    • Management IT Documentation
    • Management Asset and Warranty Tracking and Reporting
    • Management Technology Strategy Meeting Quarterly
    • Management Technology Business Review Meeting Bi Annual
    • Training Security Awareness Training
    • Support Backup Monitoring #
    • Hardware as a Service Managed Network Switches and Wifi
    • Hardware as a Service Managed Uninterruptable Power Supply (UPS)

Otto Pro

    • Support Guaranteed Fast Response Times
    • Support Microsoft and 3rd Party Software Updates ^
    • Support 24×7 Website and Infrastructure Monitoring
    • Support Unlimited Remote Support 7 am to 7pm
    • Support Escalation Support
    • Support Unlimited Onsite Support 7 am to 7pm
    • Support Monthly Half Day Technician Site Visit
    • Support CEO / MD Home Technology Support
    • Support Adds Moves and Changes (Staff)
    • Support Adds Moves and Changes (workstations)
    • Support Unlimited After-Hours Support
    • Management IT Documentation
    • Management Asset and Warranty Tracking and Reporting
    • Management IT Policy Templates
    • Management Technology Strategy Meeting Monthly
    • Management Technology Business Review Meeting Quarterly
    • Training Security Awareness Training
    • Training End User Training Materials
    • Support Backup Monitoring #
    • Hardware as a Service Managed Network Switches and Wifi
    • Hardware as a Service Managed Uninterruptable Power Supply (UPS)

Otto Start Up

Support

  • Support Guaranteed Fast Response Times
  • Support Microsoft and 3rd Party Software Updates ^
  • Support 24×7 Website and Infrastructure Monitoring
  • Support Unlimited Remote Support 7 am to 7pm
  • Support Escalation Support
  • Support Unlimited Onsite Support 7 am to 7pm VIP Rates
  • Support Monthly Half Day Technician Site Visit
  • Support CEO / MD Home Technology Support
  • Support Adds Moves and Changes (Staff)
  • Support Backup Monitoring #
  • Support Adds Moves and Changes (workstations) VIP Rates
  • Support Unlimited After-Hours Support VIP Rates

Management

  • Management IT Documentation
  • Management Asset and Warranty Tracking and Reporting
  • Management IT Policy Templates
  • Management Technology Strategy Meeting Annual
  • Management Technology Business Review Meeting Annual

Training

  • Training Security Awareness Training
  • Training End User Training Materials

Hardware as a Service

  • Hardware as a Service Managed Network Switches and Wifi
  • Hardware as a Service Managed Uninterruptable Power Supply (UPS)

Otto Go

Support

  • Support Guaranteed Fast Response Times
  • Support Microsoft and 3rd Party Software Updates ^
  • Support 24×7 Website and Infrastructure Monitoring
  • Support Unlimited Remote Support 7 am to 7pm
  • Support Escalation Support
  • Support Unlimited Onsite Support 7 am to 7pm
  • Support Monthly Half Day Technician Site Visit
  • Support CEO / MD Home Technology Support
  • Support Adds Moves and Changes (Staff)
  • Support Backup Monitoring #
  • Support Adds Moves and Changes (workstations) VIP Rates
  • Support Unlimited After-Hours Support VIP Rates

Management

  • Management IT Documentation
  • Management Asset and Warranty Tracking and Reporting
  • Management IT Policy Templates
  • Management Technology Strategy Meeting Quarterly
  • Management Technology Business Review Meeting Bi Annual

Training

  • Training Security Awareness Training
  • Training End User Training Materials

Hardware as a Service

  • Hardware as a Service Managed Network Switches and Wifi
  • Hardware as a Service Managed Uninterruptable Power Supply (UPS)

Otto Pro

Support

  • Support Guaranteed Fast Response Times
  • Support Microsoft and 3rd Party Software Updates ^
  • Support 24×7 Website and Infrastructure Monitoring
  • Support Unlimited Remote Support 7 am to 7pm
  • Support Escalation Support
  • Support Unlimited Onsite Support 7 am to 7pm
  • Support Monthly Half Day Technician Site Visit
  • Support CEO / MD Home Technology Support
  • Support Adds Moves and Changes (Staff)
  • Support Backup Monitoring #
  • Support Adds Moves and Changes (workstations)
  • Support Unlimited After-Hours Support

Management

  • Management IT Documentation
  • Management Asset and Warranty Tracking and Reporting
  • Management IT Policy Templates
  • Management Technology Strategy Meeting Monthly
  • Management Technology Business Review Meeting Quarterly

Training

  • Training Security Awareness Training
  • Training End User Training Materials

Hardware as a Service

  • Hardware as a Service Managed Network Switches and Wifi
  • Hardware as a Service Managed Uninterruptable Power Supply (UPS)
Managed Service Agreement Section of MSA Otto Start Up Otto Go Otto Pro
Guaranteed Fast Response Times Support Check | Managed It Services Check | Managed It Services Check | Managed It Services
Microsoft and 3rd Party
Software Updates ^
Support Check | Managed It Services Check | Managed It Services Check | Managed It Services
24×7 Website and
Infrastructure Monitoring
Support Check | Managed It Services Check | Managed It Services Check | Managed It Services
Unlimited Remote Support
7 am to 7pm
Support Check | Managed It Services Check | Managed It Services Check | Managed It Services
Escalation Support Support Check | Managed It Services Check | Managed It Services Check | Managed It Services
Unlimited Onsite Support 7 am to 7pm Support VIP Rates Check | Managed It Services Check | Managed It Services
Monthly Half Day Technician Site Visit Support Close | Managed It Services Close | Managed It Services Check | Managed It Services
CEO / MD Home Technology Support Support Check | Managed It Services Check | Managed It Services Check | Managed It Services
Adds Moves and Changes (Staff) Support Check | Managed It Services Check | Managed It Services Check | Managed It Services
Adds Moves and Changes
(workstations)
Support VIP Rates VIP Rates Check | Managed It Services
Unlimited After-Hours Support Support VIP Rates VIP Rates Check | Managed It Services
IT Documentation Management Check | Managed It Services Check | Managed It Services Check | Managed It Services
Asset and Warranty Tracking
and Reporting
Management Check | Managed It Services Check | Managed It Services Check | Managed It Services
IT Policy Templates Management Close | Managed It Services Close | Managed It Services Check | Managed It Services
Technology Strategy Meeting Management Annual Quarterly Monthly
Technology Business Review Meeting Management Annual Bi Annual Quarterly
Security Awareness Training Support Check | Managed It Services Check | Managed It Services Check | Managed It Services
End User Training Materials Support Close | Managed It Services Close | Managed It Services Check | Managed It Services
Backup Monitoring # Support Check | Managed It Services Check | Managed It Services Check | Managed It Services
Managed Network Switches and Wifi Support Close | Managed It Services Check | Managed It Services Check | Managed It Services
Managed Uninterruptable
Power Supply (UPS)
Support Close | Managed It Services Check | Managed It Services Check | Managed It Services

Advanced Co-Managed Services

We provide you with a full-service IT department, allowing you to outsource all your managed IT needs to our dedicated team. In a world where we’re all going digital at a rapid pace, we’ll keep your business IT competitive, secure, and lean to keep costs down. IT’s what we do.

Schedule a Call

Let Us Manage Your IT Services

Otto manages all the things you don’t have time to understand. Things like Cloud networks and infrastructure maintenance.

Ot Otto | Accounting Finance
Let’s Go!

Let Us Manage Your IT Services

Otto manages all the things you don’t have time to understand. Things like Cloud networks and infrastructure maintenance.

Let’s Go!
Image 22 | About

Check out the trophy case

Otto has been named one of the world’s best managed service providers on the annual Channel Futures MSP 501 rankings. This is like the Oscars for IT departments. It means we’re one of the top 501 IT companies in the world.

Marks Left | About
Otto’s leadership has shown to be responsive to my business needs and the team provides authentic customer service. Staff are friendly, respectful and willing to help. Have recommended services through to others who have found the same value.
Theo Pappas
Marks Right | About
Marks Left | About
Otto’s leadership has shown to be responsive to my business needs and the team provides authentic customer service. Staff are friendly, respectful and willing to help. Have recommended services through to others who have found the same value.
Marks Right | About
Theo Pappas
Marks Left | About
The leadership of the business have shown to be a responsive to my business needs and provide authentic customer service. Staff are friendly, respectful and willing to help. Have recommended services through to others who found the same value.
Marks Right | About
Theo

Let’s Connect

We’re ready to help. Tell us a little more about you and we’ll get back to you with real solutions.