Location
- Victoria, north of Melbourne
- Length of relationship – Woking with Otto since 1999
Key equipment/products/services provided:
Manual data recovery, new disaster recovery and backup system, new IT network
The Problem
Their main IBM server suddenly stopped working, causing 2 days of downtime for staff.
The Consequences
They no longer had access to their staff roster, creating confusion around who was on duty for what days. They were forced to spend less time with patients as they were busy trying to find workarounds to get their work done during downtime.
The Solution
We rebuilt their server from a mixed bag of recovery tapes. The process of recovering their data from the incomplete system and failed hard disks took approximately 30 hours of work
The Challenges
Getting the information needed from the failed hard disks in the server was a big challenge, as their backup and recovery system was outdated and insufficient for their operations.
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