Intelligent Business Process Automation & AI Services

AI and automation consulting & strategy

Process discovery and optimisation

Automating a poorly run process simply helps it go wrong faster. So we fix that first.

• Document critical processes across finance, HR, operations, customer service and IT
• Simplify, standardise and remove unnecessary steps
• Prioritise processes that are ripe for RPA or workflow automation
• Align with your existing managed IT and cyber security controls

Robotic process automation (RPA)

RPA uses software robots to mimic the way people interact with systems, at speed and without fatigue.

Typical RPA use cases include:

• Accounts payable and invoicing
• Payroll checks and data validation
• Customer onboarding and KYC checks
• Generating and distributing routine reports
• Marketing work streams

We design, configure and maintain RPA solutions that integrate with your current applications, so you do not need to throw out tools that are already working.

AI integration and machine learning solutions

When your data is ready, AI can help you see and predict things humans would miss.

• AI models to forecast demand, detect anomalies or score leads
• AI powered recommendations for service teams or sales staff
• AI integration into your existing business systems and applications
• Secure connectivity between AI platforms, your cloud environment and on premises systems

We keep a strong focus on governance and security, leveraging your existing cyber posture so AI does not become a new risk vector

Intelligent workflow and document automation

Many business processes still revolve around documents, forms and approvals. We help you:

• Automate document intake, classification and routing
• Trigger workflows when certain documents or events appear
• Build approval flows with clear ownership and SLA expectations
• Connect automation with your email, CRM, ERP and line of business systems

The aim is to reduce swivel chair work while improving accuracy and compliance.

Ongoing optimisation, monitoring and support

AI and automation are not “set and forget”. As your business evolves, models drift and processes change.

Because Otto IT already provides managed IT, cyber security and cloud services to Australian businesses, we are set up to support and optimise your AI and automation stack over time.
That includes:

• Performance monitoring and tuning
• Adding new use cases and automations
• Regular reviews against business KPIs
• Training and refreshers for your team

AI powered customer and employee assistants

Not every interaction needs a human at the keyboard. Some just need the right information, right now.
We design and implement AI assistants that actually help rather than frustrate:

• Customer facing virtual agents for common questions, bookings and simple requests
• Internal AI assistants to help staff find policies, procedures and knowledge quickly
• Smart routing to hand complex issues to the right human with full context attached
• Analytics that show which questions keep coming up so you can improve processes at the source

The result is faster responses for customers, less repetitive work for your team and fewer “sorry, wrong department” moments.

Data readiness, governance and AI guardrails

Great AI and automation rely on solid data and sensible guardrails. Otherwise, you are just automating guesswork.
We help you get your data and governance into shape so AI can be trusted:

• Assess current data quality, access controls and storage locations
• Define which data can be used for AI and automation, and under what conditions
• Put governance, approvals and audit trails around AI use in your organisation
• Establish clear roles and responsibilities so someone actually owns your AI outcomes

This gives you a safer, more reliable foundation for AI and automation, and helps leadership sleep a bit easier at night.