Your Business IT Support Experts

Co-Managed IT Support

Reliable Business Co-Managed IT Support Solutions

Strengthen your internal IT team with expert backup, without stepping on toes

Sometimes your business already has an IT person or even a whole team. But that doesn’t mean they have to do everything alone. Co-managed IT support is about giving your internal resources the backup they need, when they need it. Otto IT works alongside your existing team to fill gaps, reduce pressure, and bring in specialised expertise where it counts.

We are not here to take over. We are here to make your IT stronger.

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Tailored Co-Managed IT Support Solutions FOR BUSINESS

Why Co-Managed IT?

Your internal IT team knows your business inside out. They are the go-to for quick fixes, system quirks, and day-to-day support. But when things get complex like cloud migrations, cybersecurity upgrades, or scaling infrastructure they might need a little extra muscle.
That is where we come in.

With Otto IT, you get access to a full team of specialists who can support your internal staff, take on projects, and provide strategic guidance. Whether it is help desk overflow, network monitoring, or long-term planning, we are here to make sure your IT runs smoothly without burning out your team.

Project Services

We handle infrastructure upgrades, cloud transitions, and other major projects while keeping your internal team involved and informed.

Helpdesk Support

We provide overflow support when your team is stretched thin. Our technicians can jump in and resolve tickets or work quietly in the background to keep things moving.

Cybersecurity Expertise

We assess risks, implement protections, and stay ahead of threats while respecting your existing workflows.

Licensing and Vendor Management

We take care of the admin side of IT so your team can focus on what they do best.

Network Monitoring and Management

We proactively monitor your systems to catch issues early. Your team stays focused while we keep everything stable.

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Affordable Co-Managed Business IT Support

A Partnership, Not a Takeover

We understand how important it is to respect the work your internal team does. Co-managed support is collaborative. We work with your people, not around them. That means clear communication, shared goals, and a flexible approach that adapts to your business.

Some clients bring us in for specific projects. Others rely on us for ongoing support. Either way, we are here to make your IT stronger, smarter, and more scalable.

Ready to Reinforce Your IT Team?

Let’s talk about how co-managed support could work for you. Whether you need help with a single project or ongoing backup, Otto IT is ready to step in and support your team without stepping on toes.

Professional Small Business IT Support for Growing Companies

Case Study

Industry: Real Estate Management

Location: Melbourne, Perth, Brisbane, Philippines

Services Provided: IT Support, Microsoft Cloud Services, cybersecurity services, VOIP, end-user hardware.

Our client is a property management company with 80 staff across Melbourne, Perth, Brisbane, and the Philippines. They were struggling to keep up with growing IT demands. Instead of leveraging technology to drive performance, they found themselves constantly reacting to issues, juggling outages, access problems, and poor remote connectivity.

They tried three different managed service providers (MSPs), hoping to find one that could deliver reliable IT support for both their on-site and remote teams. Unfortunately, none met their expectations. Frustrated, they brought IT support in-house. However, senior leadership, including the directors, were forced to divert their attention away from business growth to deal with day-to-day IT problems.

As a result, the company was stuck in reactive mode, putting out fires rather than focusing on long-term goals and operational success.

What we did

Otto was brought on as their Managed Service Provider. We implemented a full modern workplace environment using the Microsoft Cloud platform and onboarded them to our support team, so they got the 24/7 technical support they needed. These solutions are critical for keeping their remote teams working efficiently, productively, and collaboratively across international locations.

The results

The client’s workforce in different locations across Australia and beyond is now fully supported. Senior leadership can now focus on growth and strategy tasks instead of trying to fix IT issues. The company can comfortably scale across locations, knowing it has great small business IT support services from Otto.

IT SUPPORT SERVICES FOR SMALL BUSINESS

FAQs

Need clarity on how our business Co-Managed IT support works? This section answers common questions about our services, response times, and how we keep your systems secure, supported, and running smoothly—day in, day out.

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What is co-managed IT support?

Co-managed IT support is a flexible partnership where Otto IT works alongside your internal IT team. We provide additional expertise, resources, and support without replacing your existing staff.

Will Otto take over our IT operations?

No. We are here to support, not replace. Your internal team stays in control, and we work collaboratively to fill in the gaps and strengthen your IT capabilities.

Can we choose which services Otto supports?

Yes. Co-managed support is tailored to your needs. Whether you need help desk overflow, project delivery, cybersecurity, or strategic consulting, we will build a support model that fits.

What if we only need help temporarily?

That is completely fine. We can step in for short-term projects, seasonal support, or during periods of high demand. Our services scale with you.

How does Otto integrate with our existing systems?

We take the time to understand your environment, tools, and workflows. Our team works closely with yours to ensure a smooth integration and minimal disruption.

Is co-managed IT support cost-effective?

Yes. It allows you to extend your IT capabilities without the cost of hiring additional full-time staff. You get access to a broad range of expertise only when you need it.