Fed up with slow IT Support?

Switch IT providers with zero downtime and feel the relief in your first 90 days.

We do the heavy lifting, handle the switch properly, and don’t charge you for it.

And, if you sign up with Otto, the cost of your Essential 8 Level 2 alignment is on us.

Get a Second Opinion On Your IT

 

What you will experience with us:

  • Zero downtime guaranteed
  • Dedicated transition manager
  • Proven 90‑day onboarding framework
  • You keep full visibility and control

In your first 90 days, you can expect

  • Faster response times
  • Fewer repeat issues
  • Clear documentation and visibility
  • Proactive fixes, not reactive firefighting
  • A support team that actually answers

We deal with your existing IT Provider, so you don’t have to

If we don’t outperform your current IT Provider in 90 days, you can walk away.

Many businesses stay with their current MSP even when they are unhappy or feel they have outgrown them. The fear of disruption and the perception that moving is too hard often keeps organisations stuck in relationships that no longer meet expectations. In many cases they are no longer receiving proactive advice or guidance to stay ahead of the IT curve, which limits their ability to innovate and grow.

Essential 8 Level 2 Alignment, Included

Serious about cybersecurity? We’ll take your business to Essential 8 L2, and we’ll cover the cost.

  • Full alignment with Essential 8 Level 2
  • Valued at over $30,000

No-Cost Onboarding Project

We’ll waive all the labour costs of your onboarding project.

  • Dedicated Transition Manager and Transition Team
  • Full Onboarding Project Management

AI Consultation Included

Keen to see how AI can automate your business? Our AI experts can help.

  • One-on-one session with an AI expert
  • Identify automation opportunities tailored to your business

Onsite Support Within 45 Minutes

Fast, reliable help when and where you need it, guaranteed.
  • Available in staffed locations within 45 minutes
  • Within 2 hours in remote areas

Proactive IT Managers

Ensuring you are on top of where technology is going

  • Strategic guidance on tech trends
  • Regular check-ins to keep your IT roadmap sharp

Network Equipment Included

We’ll upgrade your office network and manage it too.
  • New switches, wireless access points, and firewall
  • Fully installed and maintained
  • All included

Password Manager Included

Secure your team’s credentials with ease.
  • Enterprise-grade password manager
  • Setup and support included

Email Signature Software Included

Professional email signatures, sorted.
  • Exclaimer licensing included
  • We manage it for you

Microsoft 365 Backup Software Included

Your data, doubly protected.
  • Independent backup for your M365 environment
  • Peace of mind, built in

User Adds, Moves, Changes

Need to onboard or shift a team member or members? It’s unlimited.
  • No extra cost
  • Fast turnaround

Business Application Support

We help your team get the most out of the tools they rely on.

  • Support for all common line of business apps
  • Troubleshooting, updates and user guidance
  • We’ll also work with the vendor when challenges arise, so you don’t have to manage multiple contacts

Phone System Support

Phones still matter, and we’ve got them covered.

  • Help with VoIP systems, from management and call routing, to complete new setups
  • Ongoing support for your phone environment
  • Support for your mobile devices
Why Businesses Stay Stuck and How Otto IT Makes Moving Easy

We are specialists in transitioning businesses from their existing MSP and have perfected this process over more than 20 years of helping organisations make the move with confidence. Our industry-leading onboarding approach ensures the change is seamless and stress-free.

We take on all transition costs because we see this as a strategic investment in building a partnership that lasts. Our goal is to remove every barrier to leaving your current MSP and make partnering with Otto effortless. Everything we do at every step of the way is designed to create enduring relationships built on trust and measurable value.

To set you up for success from day one, we also deliver a complete project to implement up to Essential 8 Maturity Level 2 controls at no additional charge, along with many other value-added inclusions, ensuring your environment is secure immediately.

Stories from the Other Side of the Transition

Don’t Just Take Our Word for It

Half Dome Case Study - Managed IT Support

"Partnering with Otto IT has been a transformative experience for us"

Jamie Williams - Half Dome
Daviesway Case Study - Managed IT Support

"Their expertise has given us a more flexible and scalable IT setup"

Nikk Taylor - Daviesway
Johnson Partners Case Study - Managed IT Support

"Otto is impressive with their detailed approach from the get-go."

Paul Connolly - Johnson Partners
Merri Outreach Services - Managed IT Support

"Partnering with Otto has revolutionised Merri Outreach IT Support Service's operations."

Mark Goodie - Merri Outreach Support Service
Heathcote Health - Managed IT Support

"Partnering with Otto IT has transformed Heathcote Health by seamlessly integrating more than 50 new devices into our infrastructure"

Dan Douglass - Heathcote Health
Network Pacific - Managed IT Support

"Partnering with Otto IT has revolutionised our device management and security."

Stephen Briffa - Network Pacific
Horizon Health - Managed IT Support

"The Otto team is fast, reliable and easy to work with. They’ve taken a huge load off our plate."

Emily Dawson – Horizon Community Services
NMPS Case Study - Managed IT Support

"Otto IT has greatly enhanced our operational efficiency with their expert support. Their integration of IoT sensors has optimised our manufacturing processes."

Evan Tsioukis - NMPS
VAEAI - Managed IT Support

"Collaborating with Otto IT has been transformative for VAEAI by enhancing our organisational security, streamlining staff onboarding, and aligning our IT framework with business objectives, ultimately boosting productivity and fostering an engaged work environment."

Anjee Lee - VAEAI