Location
- Regional Victoria
- Length of relationship – Working with Otto since 2011
“Partnering with Otto IT has transformed Heathcote Health by seamlessly integrating more than 50 new devices into our infrastructure, ensuring minimal disruption and enhanced technological capabilities, while setting a new standard for IT management. We look forward to future collaborations, confident in improved efficiency and reliability.” Dan Douglass, CEO
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The Problem
Healthcare providers are under constant pressure to deliver better patient care, faster. But the reality is, many are working with outdated systems, patchy internet, and data that’s either hard to access or not secure enough. It’s not just about having the right tools, it’s about making sure those tools actually talk to each other. Heathcote Health, like many others, needed a way to modernise without disrupting their day-to-day operations. They were dealing with fragmented systems, slow processes, and a growing need for tighter data security.
The Consequences
When technology lags behind, patient care suffers. Appointments get delayed. Records go missing. Staff spend more time troubleshooting than treating. And in healthcare, even small delays can have serious consequences. For Heathcote Health, the risk wasn’t just operational, it was reputational. Patients expect seamless service. If the tech doesn’t support that, trust erodes. And then there’s the data. Sensitive patient information needs to be both secure and instantly accessible. Without the right infrastructure, that balance is hard to strike.
The Solution
Otto IT stepped in with a clear plan: upgrade the infrastructure, integrate over 50 new devices, and do it all without interrupting daily operations. That meant designing a multi-layered security system tailored to healthcare needs, flexible, encrypted, and ready to scale. It also meant introducing Medical Grade Internet, ensuring 100% uptime across all systems. No dropouts. No downtime. Just reliable, high-speed connectivity backed by 24/7 support. And because data recovery is critical in healthcare, Otto implemented a backup system capable of restoring patient records in under six seconds.
The Challenges
Healthcare environments are complex. Every system has to work together, and every change needs to be invisible to patients. Bringing in dozens of new devices without disrupting workflows required careful planning, real-time coordination, and a deep understanding of how healthcare teams operate. Otto’s team worked closely with Heathcote Health, troubleshooting on the fly and making adjustments as needed.
Project Outcome – The Benefits
Heathcote Health now runs on a fully integrated, secure, and high-performing IT infrastructure. Staff can access patient records quickly. Appointments are booked and managed with ease. And the network? It hasn’t gone down once. The new system set a benchmark for what healthcare IT should look like, fast, reliable, and invisible when it needs to be. Heathcote Health is already looking ahead to future collaborations, confident in the efficiency and reliability Otto brings to the table.
Transform Your IT with Otto Today​
