The Otto IT Difference

About Otto IT

otto it – Managed IT support provider

Who We Are

Otto IT is not your typical managed service provider. We are an award-winning, top-rated Australian MSP with a national footprint and a bold mission to cut the B*S and humanise technology. Our approach is people-first, business-focused, and built differently.

We combine decades of experience with a future-forward mindset. Otto IT was founded in 2021 through the merger of two respected local IT companies, DWM Solutions and Milan Industries, bringing together deep technical expertise and a shared vision for smarter, simpler IT. Today, we operate across Melbourne, Sydney, Brisbane, Adelaide, and Perth, supporting businesses nationwide with reliable, secure, and scalable technology solutions.

We are ISO certified in security (ISO 27001), quality (ISO 9001), sustainability (ISO 14001), and occupational health and safety (ISO 54001). We proudly offer a human-led, AI enhanced support experience. That means faster responses to IT requests and cyber incidents so our clients can stay focused on what matters most – their business.

We are proud to be a leader in diversity and inclusion, with an equal gender split across our leadership team and a strong, growing female presence in our technical workforce. We believe diverse perspectives drive better outcomes, and we are committed to creating a workplace where everyone feels seen, heard, and empowered to thrive.

We are curious by nature, transparent by design, and driven by outcomes. We do not do fluff. We do clarity, compassion, and results.

Our Philosophy:

Built for Now, Ready for What’s Next: Our solutions are designed to perform today and adapt tomorrow. Flexibility and foresight are part of every decision.
Your Business Comes First: We prioritise solutions that support your goals. It’s not about chasing trends, it’s about delivering what works for you.
Curious by Nature: We ask thoughtful questions, dig deeper into challenges, and explore smarter ways to solve problems. Curiosity drives innovation.
See-Through Systems: Transparency is non-negotiable. We keep you informed, involved, and in control every step of the way.
People Over Process: We focus on the humans behind the tech. Whether it’s our team or yours, we lead with empathy and build with purpose.

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otto it – Managed IT support provider

What We Stand For

We’re a team that believes in doing things differently, with heart, with honesty, and with a whole lot of drive. Our values aren’t just words on a page, they shape how we show up, how we work together, and how we grow.

No Bullsh*t

We value honesty over comfort. That means speaking up, asking hard questions, and challenging ideas. We cut through noise, avoid fluff, and keep things real. It’s not about being blunt. It’s about being clear, constructive, and brave.

Committed

We’re here to make things happen. We take responsibility, follow through, and push for impact. Whether it’s a small task or a big challenge, we own it fully and move with purpose. Results matter, and so does how we get there.

Authentic

We’re not trying to be anyone else. We celebrate individuality, encourage real conversations, and make space for personality. Work should feel human, and a little fun never hurts. Be yourself, and let others do the same.

People First

We put people at the centre of everything: our team, our customers, our partners. That means listening deeply, showing up with empathy, and treating each other like humans first. We care about the person behind the role, and we believe kindness is a strength.