Location
- Victoria, north-east Melbourne
- Length of relationship – Working with Otto since 2020
Key equipment/products/services provided:
3rd level support, project work
The Problem
When a new IT manager joined, he was unable to understand their network/setup due to having limited documentation available. The network was also put together by different service providers, resulting in a lack of consistency.
The Consequences
This caused a lot of random ad-hoc issues for their staff, resulting in frustration and the inability for them to perform in their roles. They also had a lot of outages due to their inconsistent network setup. It was challenging for the client to what technology had been implemented, what would be needed, and how to manage this.
The Solution
We were brought in for a full strategy review of their site and to document what we could. From this, we produced a roadmap to get them to their desired state and supplied advice on the best place to start. The project included several updates to their software and servers, as well as installing new, consistent NBN connections.
The Challenges
Understanding the network setup with limited documentation.
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