Location
- Victoria, north-east Melbourne
- Length of relationship – Working with Otto since 2020
Key equipment/products/services provided:
Level 3 Technical Support and IT Project Services.
Alpine Shire Council needed clarity and consistency in their IT environment. When a new IT Manager joined, he found a network that had been pieced together by multiple people over time, with little documentation and no clear structure. Otto IT was engaged to conduct a full strategic review, document the existing setup, and create a roadmap for improvement. The result was a standardised, reliable IT environment that reduced downtime and made life easier for staff across the council.
The Problem
When Alpine Shire Council welcomed a new IT Manager, one of the first challenges he faced was simply trying to understand the existing network. There was very little documentation available, and the setup had been built by different people over the years. That meant no consistency in how things were done, and no clear picture of what was actually in place.
The Consequences
This lack of structure led to frequent, unpredictable issues for staff. Things would break without warning and systems wouldn’t behave the way they were supposed to. For the people relying on those systems to do their jobs, it was frustrating and productivity took a hit. Staff were spending time dealing with IT problems instead of being able to focus on their job. On top of that, the council had no reliable way to track or manage their technology, which made planning and decision-making difficult.
The Solution
Otto IT was brought in to help make sense of the situation. We started with a full strategy review of the site, documenting everything. From there, we developed a roadmap to guide Alpine Shire Council toward a more stable and manageable IT environment. The project included updates to their software and servers, and we also installed new NBN connections to ensure consistency across the board. The goal was to create a setup that was easy to understand, easy to manage, and reliable for everyone using it.
The Challenges
One of the biggest challenges was simply figuring out what was already in place. With limited documentation and a network built by multiple hands, it took time to piece everything together. We had to be thorough, and flexible in our approach, making sure nothing was missed and every recommendation was grounded in a clear understanding of the current state.
Project Outcome – The Benefits
Alpine Shire Council now has a standardised approach to IT and technology. Their network is easier to manage, which means fewer issues and less downtime for staff. People can focus on their work without being interrupted by technical problems. And while the project wasn’t focused on cost savings directly, the improvements have led to more efficient operations and better use of resources. The council is now in a stronger position to support its community, backed by a reliable and well-documented IT environment.
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