IT Support and digital transformation

Location

• Melbourne, Victoria
• Length of relationship – Since 2018

Key equipment/products/services provided:

IT Support and Digital Transformation

VAEAI partnered with Otto IT to modernise their systems and strengthen their digital infrastructure. The collaboration focused on cloud migration, security enhancements, and streamlining internal processes. The result was a more productive, secure, and engaged work environment that aligned IT with the organisation’s broader goals.

The Problem

Schools and educational organisations rely heavily on IT, but it often operates quietly in the background. For VAEAI, the challenge was making sure that background support was strong enough to handle the demands of a modern learning environment. Their systems needed to be more secure, more accessible, and better aligned with how their staff worked. Onboarding new team members was slow, and their IT framework wasn’t keeping pace with their organisational goals.

The Consequences

Without the right systems in place, staff were spending too much time navigating clunky processes and not enough time focusing on students and outcomes. Onboarding was inefficient, collaboration was limited, and data security was a growing concern. These issues weren’t just technical—they were affecting productivity, engagement, and the overall experience for both staff and students.

The Solution

Otto IT stepped in to deliver a full cloud migration, moving VAEAI’s files and systems online. This made it easier for staff to access resources, submit work, and share results from anywhere. We also implemented a secure IT framework with private networks, multi-layer encryption, and reliable backup systems to protect sensitive data. Onboarding processes were streamlined, and the organisation’s IT setup was aligned with its business objectives.

The Challenges

One of the key challenges was shifting the mindset around technology. Moving to the cloud meant changing how staff worked day to day, and that required training, support, and a clear understanding of the benefits. Security was another major focus. In an educational setting, protecting student data is non-negotiable, so every solution had to meet strict compliance and privacy standards.

Project Outcome – The Benefits

The transformation was clear. VAEAI now operates with a secure, cloud-based system that supports collaboration, improves onboarding, and protects sensitive data. Staff can work more efficiently, access resources from anywhere, and focus on what matters most. The partnership with Otto IT has helped create a smarter, safer, and more productive environment for everyone involved.