Non-profit educational and training organisation

Our client is a state-wide Aboriginal community-controlled organisation for education and training in Victoria, working for our community to build success through education and training. They work hand in hand with the Department of Education and the Victorian Government to provide specific education and awareness around Indigenous Victorians.
IT support Melbourne, Case Study Education

Location

Northcote, Victoria

Length of relationship

13 years

Key equipment/products/services provided

IT strategy consulting, IT support, VoIP telecommunications, cybersecurity, cloud services.

The problem

They were heavily paper-based, and with a dispersed workforce across Victoria, this was presenting challenges. Services were spread out across multiple suppliers, and providers were not leveraging their NFP status to secure appropriate pricing and funding.

IT support Melbourne, Case Study Education

The consequences

There was no clear IT strategy in place, which led to disparate systems and workflows that were not conducive to simple and effective processes.

IT support Melbourne, Case Study Education

The solution

Our relationship began with IT advice regarding services that they should have been receiving, which then moved into the implementation of telecommunications technology. From there our relationship has grown, including a move to cloud-based systems like Microsoft 365. We now provide services including IT support, IT strategy consulting, internet services, unified communications, and cyber security.

IT support Melbourne, Case Study Education

The challenges

Training a remote workforce and supplying solutions to remote workers, as well as unifying multiple suppliers and creating policies and functionality for leveraging their NFP status.