Case Study Government GippslandKaryn2022-08-30T14:20:16+10:00
Keeping essential services running through tech innovation
We worked with a regional water authority that collects and distributes water to households as well as managing sewerage collection. Our aim was to provide reliable continuity to service a network of around 50 sites with both pump station and water collection facilities.
Length of relationship
Working with Otto since 2000
Key equipment/products/services provided
Internet, cybersecurity, server infrastructure, VoIP phone system, onsite IT support, project delivery, remote IT support, data centre services
Our client was deemed as an essential service provider after the 2008 droughts caused them to run out water, leaving the community reliant on truck deliveries. Because of this, they needed to have a continuity system in place to avoid this same issue and be able to continue providing their services.
They were unable to keep up with the water demand and needed to have water delivered via truck to keep up with their water supply needs, impacting the service received by the end users.
We worked with a company called Omniconnect to implement a private wireless backbone network with a 100mb/s connection between their two main sites, allowing them to replicate the work environment at two different locations. We also installed redundant links in the form of fibre internet, private Wi-Fi, public Wi-Fi, and 3,4 & 5G all on an auto-failover setup.
The main challenges of this project included getting the auto-failover for their internet connections to work as desired, as they had a fibre connection as well as 3G, 4G & 5G connections. However, we managed to overcome this. Another big challenge was ensuring they had the correct infrastructure in place to be able to operate 24/7. Specifically, we needed to ensure we had enough host servers in place that if we needed to perform maintenance on one, the other two were able to operate as normal with no customer impact.
Project Outcome – The Benefits
The client is now able to monitor their environment 24/7, ensuring that if one of their production sites goes down, the setup will failover to the secondary Disaster Recovery site to ensure services aren’t disrupted. They also have remote access to their other sites, so if a pump goes down, they can redirect the flow remotely as opposed to needing to physically attend the affected site.
We acknowledge the Wurundjeri people of the Kulin Nations, on whose lands our head office in Northcote, Victoria is situated. We pay our respects to their elders past and present and recognise their continuing connection to this land.