Australian managed it support services experts
Enjoy 24/7 Managed IT Support Services in Australia – Fast Growth & Zero Downtime
Looking for a reliable and high-performance managed IT support provider in Australia?
At Otto IT, we don’t just deliver technical fixes. We become your trusted and dedicated IT partner. We work to reduce and eliminate any recurring IT issues before they become major problems that could disrupt your daily operations.
By providing IT support services like security and system maintenance, IT consulting and troubleshooting proactively, we offer tailored solutions to meet your current and future needs.
Whether you are scaling, migrating to the cloud, or need 24/7 fully managed expert IT support, we are here to help you optimise costs and gain control over your IT, so that you can get back to focusing on your business.
unmatched managed it support
We Always Go The Extra Mile With Managed IT Support
Many businesses in Australia struggle with outdated tech systems, inadequate IT support, and an overall lack of IT direction. When this happens, staff are constantly overwhelmed and without adequate IT support. This leaves them in a perpetual fix-it position instead of planning for the future.
IT issues fixed at the first point of contact. No more waiting days to hear from a support technician, or spending time on hold, we are available around the clock. With Otto IT, no issue is too big or small. If it affects your productivity, then we will fix it immediately.
Whether you are a growing SME in Australia or an established business with an in-house IT support team or outsourced IT support, we will collaborate seamlessly to solve any IT support problems that may be holding you back. This way, you can focus on what you do best.
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How IT Problems Impact Australian Businesses
Studies show that one in five businesses in Australia loses up to 5 working weeks annually due to IT woes. A breakdown of this study showed that:
- 54.5% of this downtime is due to delayed response time
- 27.3% is due to a lack of technical skills
- 21.8% is due to no customer prioritisation from their IT support provider.
Also, one in five Australian businesses claim not to understand their IT team, and one in seven businesses are frustrated because their IT support provider’s customer service team is not located in Australia.
At Otto, we are here to bridge the gap and provide tailored IT support and managed services for businesses in Australia.
Reclaim Valuable Work Hours With Otto Managed IT Support Services
We deliver consistent remote IT support services all over Australia, regardless of where your business is located. Our cutting-edge technology also leverages the latest AI advancements to ensure we provide the absolute best IT support and managed services for our partners.
When you work with Otto IT, you enjoy:
- All of our Managed IT clients are Essential 8 level 2 compliant by default
- Over 503+ years of technical experience across our teams
- 98% CSAT (happy clients interacting with our service desk)
- 97% of all cybersecurity issues resolved within 30 minutes
We are also ISO-certified for security (ISO 27001), quality (ISO 9001), and sustainability (ISO 14001), so you know we are 100% reliable, compliant, secure, and always delivering improved, fully managed IT support.
Featured Managed IT Case Study
Case Study
Client industry: Real Estate
Location: Melbourne, Perth, Brisbane, Philippines
Services offered: IT Support, Microsoft Cloud Services, cybersecurity services, VOIP, end-user hardware.
Our client is a property and strata management firm with 80 employees in Melbourne, Perth, Brisbane, and the Philippines. They constantly dealt with IT issues, moving from one IT company to another and finally creating an in-house IT team. This caused the company’s directors to shift from their daily operations to solving IT issues. It was even harder to handle this, given that they work from multiple locations globally.
Here’s how Otto turned things around.
We set up a complete modern workplace using the Microsoft Cloud platform and brought them onto our 24/7 support service. This ensured their remote teams stayed connected and productive and could collaborate smoothly across all locations, no matter the time zone.
Our Results
Our solutions enabled them to acquire two new businesses in 18 months and increase their staff from 25 to 80. The directors can now focus on more important tasks, as they have a dedicated IT support team to handle all their IT needs.
Managed it support Frequently asked questions
FAQs
We understand that selecting the right Managed IT Support partner is an important decision. To assist you in making an informed choice, we have provided answers to some of the most frequently asked questions regarding our services and approach.
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Managed IT support is a proactive, ongoing service in which an IT provider monitors and maintains your IT systems to prevent issues before they occur. Traditional break/fix IT only responds after something goes wrong.
The cost of managed IT support depends on the size of your business, the number of users/devices, and specific solutions required (e.g., cybersecurity, cloud, backups). The pricing is usually tailored to your exact needs.
Otto IT offers 24/7 IT support and responds to IT emergencies immediately. Resolution time depends on the complexity of the issue. Simple issues are resolved at once, while more complex ones may take a bit longer.
We offer continuous monitoring, threat intelligence, incident response, network protection, and security compliance to ensure our partners enjoy end-to-end protection 24/7. Client’s who subscribe to our cybersecurity plans achieve Australian Essential 8 Level 2.
We offer tailored remote IT support services for remote and hybrid work environments. We provide proactive monitoring and maintenance services to ensure your systems are always up and running.
Yes, managed IT support can add to your existing IT team. We can work together with them as their extra hands, assist them in creating a robust IT strategy that talks to the experience an IT MSP holds from managing multiple businesses technology. Or we can plug a gap for an IT project, allowing your team to get on with the day to day.
With proactive monitoring and all-around security, we identify any IT loopholes before they become issues that may disrupt operations. Our Partner Success team are responsible for crafting robust IT roadmaps for our client’s, ensing that every client knows where their technology is today and where it needs to go.
Transitioning to Otto IT is easy! Contact us via call, email chat, or by filling out the form on our website, and tell us a bit about your current IT issues. We will respond immediately with the next steps.
Transform Your Managed IT with Otto Today
