Managed Voice and Communications Simplified
Connect & Collaborate From Anywhere With UCaaS Services
We provide a wide range of custom UCaaS services to ensure you always remain connected to your business and customers. Whether you need in-office communication or solutions that keep you connected to multiple offices in different parts of the world, we have the expertise to deliver.
At Otto, we provide a seamless and unique cloud-based unified communications solution that works for your business. With unified communications as a service, we bring together voice, video, chat, presence, and conferencing into one seamless system, making teamwork faster and more efficient. Whether you’re managing remote staff, multiple office sites, customer support centres, or high-stakes presentation spaces, we design and deliver tailored communication systems that work the way your business works.
Our experts understand the pros and cons of different communications solutions, even those that single-service providers don’t always disclose. Our job is to educate your team on the value of UCaaS for small business and enterprises and share why VoIP and Unified Communications are the perfect fit for your collaboration needs.
Ditch the traditional phone systems and choose modern UCaaS services that are smart, scalable, and cost-efficient. With our cloud-based communication system, you will stay connected, agile, and in tune with your team no matter where they are (Sydney, Melbourne, Brisbane) or anywhere across Australia!
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a case study on UCaaS services for NFP
Case Study
Client Industry: Non-Profit
Location: Northcote, Victoria
Services Offered: IT strategy consulting, IT support, VoIP telecommunications, cybersecurity, and cloud services.
Our client is an Aboriginal, community-controlled organisation for education and training in Victoria. They work closely with the Department of Education and the Victorian Government to provide specific education and awareness about Indigenous Victorians. When we first engaged with them, their operations were heavily reliant on paper, which posed a serious issue given that their workforce is dispersed across Victoria. They had no clear IT strategy, and this negatively impacted operational workflow.
What We Did:
Our partnership started with a simple conversation about offering advice on IT services they were missing out on. That led to upgrading their telecommunications systems and, soon after, a move to the cloud with Microsoft 365. Today, we support them across the board, from day-to-day IT support and strategic consulting to internet services, unified communications, and cybersecurity.
The Results:
Our UCaaS implementation reduced their overall operational costs by 70%. They now have a clear IT strategy, and the workflow is much more seamless.
UCaaS frequently asked questions
FAQ’s
We understand that integrating voice, video, and messaging into one unified platform raises important questions about ease of use, reliability, and integration. To ensure clarity and confidence, we’ve compiled answers to the most frequently asked questions about our UCaaS service.
UCaaS is a cloud-based platform that combines essential communication tools like phone, video, messaging, and file sharing into one system, so your team can stay connected from anywhere.
Traditional phone systems are rigid, expensive, and have limited features. UCaaS offers more flexibility, better collaboration tools, lower costs, and is built for remote or hybrid teams.
Yes. With UCaaS, your team can call, chat, meet, and share files from any device, whether at the office, at home, or on the go. It’s perfect for modern, mobile workforces.
Our UCaaS solutions use enterprise-grade encryption, secure cloud infrastructure, and comply with Australian data protection laws to keep your information secure from threats
Our UCaaS platform is cloud-based with built-in redundancy, so even if one system fails, traffic can reroute to keep your business online with minimal disruption.
Absolutely. Our UCaaS solution integrates smoothly with platforms like Microsoft 365, Google Workspace, Salesforce, and other business-critical apps to simplify your workflows.
Yes. Our support team is available 24/7 to assist with any issues, ensure uptime, and help your team get the most out of the platform.
Related Articles
Explore our blog to uncover insights on optimising unified communications, enhancing remote collaboration, and leveraging cloud-based telephony for workforce productivity. These articles are designed to guide your team toward seamless, future-ready communication.
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