From ‘How We’ve Always Done It’ to ‘Wow, This Is So Much Better!’ – A Digital Transformation Success

Location

• Western Victoria
• Length of relationship – Working with Otto since 2019

Key equipment/products/services provided:

Digital transformation, data migration, help desk support, network monitoring, infrastructure upgrades and licensing.

This client in Western Victoria was operating on a legacy onsite server and network setup that was limiting performance and flexibility. Otto IT partnered with them to deliver a full digital transformation, migrating their systems to cloud-based solutions and improving access, speed, and scalability. The result was a modern IT environment that empowered staff to work more efficiently, whether in the office or remotely.

The Problem

When we first started working with this client, their IT environment was outdated and restrictive. They were still relying on a legacy onsite server and network setup that simply couldn’t keep up with the demands of a modern workplace. Performance was poor, and staff could only access data if they were physically in the office. It was a setup that made flexibility and growth difficult.

The Consequences

The limitations of their IT system were affecting day-to-day operations. Staff couldn’t work remotely, which created challenges for collaboration and responsiveness. The slow and unreliable network also led to frustration and inefficiencies. As the organisation grew, the gap between what they needed and what their systems could deliver became more obvious.

The Solution

Otto IT delivered a complete IT refresh and digital transformation. We moved the client away from their legacy onsite systems and into a modern, cloud-based environment. This included migrating data, implementing SaaS solutions, and upgrading their infrastructure to support better performance and accessibility. We also provided help desk support and network monitoring to ensure everything ran smoothly post-migration.

The Challenges

The leadership team was incredibly supportive throughout the project, which made a big difference. One of the more delicate challenges was helping long-term staff adjust to the new systems. Many were used to doing things a certain way and were hesitant about the change. But once they experienced the benefits firsthand, the shift in mindset was clear. It went from “this is how we’ve always done it” to “this is so much better.”

Project Outcome – The Benefits

The transformation gave the organisation a modern, flexible IT environment that supports remote work, improves performance, and scales with their needs. Staff can now access data from anywhere, collaboration is easier, and the overall experience is faster and more reliable. The project not only solved their immediate challenges but also set them up for long-term success with a future-ready infrastructure.