Location
- Victoria, north-east of Melbourne
- Length of relationship – Working with Otto since 2013
Key equipment/products/services provided:
Project services, managed network solutions, IT support, internet services, backup and disaster recovery solutions
The Problem
Their office was hit by a lightning strike, destroying their servers, and taking the client completely offline.
The Consequences
The entire business was offline for several days. This meant lost productivity for the team as no one was able to work. The incident was a genuine worst-case scenario for any client.
The Solution
We had to recover as much data as we could from the damaged servers. We then rebuilt their network based on the information we had available and got 90% of their applications running within 4 days.
The Challenges
A big challenge was recovering data from the damaged server hard drives. We managed to rebuild the boot sector of one of the hard disks which allowed us to recover their active directory which was the key to rebuilding their network with the correct permissions in place for the team.
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