Location
- Melbourne, Victoria
- Length of relationship – Since 2025
Key equipment services provided:
IT Support and Cybersecurity Services with an Operational IT reset
The Problem
TastyOne, a fast-growing culinary brand led by CFO Andrea, had outgrown its patchwork IT setup. The systems were noisy, figuratively and literally, with alerts, overlapping tools, and inconsistent advice from various vendors. There was no clear roadmap, and the team often felt like they were reacting rather than building. Andrea described it as “a constant scramble to plug holes rather than steer the ship.”
Despite their success in the food space, the backend operations were holding them back
The Consequences
The lack of structure began to affect team morale and customer experience. Engagement dropped internally, and Andrea noticed a subtle but steady decline in operational confidence. “We were missing that TLC,” she said, “the kind of care and attention that makes you feel like someone’s actually watching out for your business.”
Without expert advice, decisions were delayed. And with no clear IT roadmap, Andrea found herself second-guessing every tech investment.
The Solution
Otto stepped in with a full operational IT reset. The first priority was onboarding, making it seamless for new hires and contractors. Over the next three months, Otto worked closely with Andrea’s team to reduce noise across systems, consolidate tools, and introduce expert-led guidance.
Andrea recalls, “The transition to Otto was surprisingly easy. I expected friction, but it felt like they’d already been part of our team for years.”
Otto also introduced a clear IT roadmap tailored to TastyOne’s growth plans, ensuring every tech move aligned with business goals.
The Challenges
The biggest challenge was untangling legacy systems without disrupting daily operations. Otto had to work around live environments, often during off-hours, to ensure continuity. There was also a cultural shift, moving from reactive IT to proactive strategy, which required trust and patience.
Project Outcome – The Benefits
- Noise reduced: Alerts and system clutter were streamlined, improving focus.
- Expert advice: Otto’s consultants became trusted advisors, not just technicians.
- Onboarding simplified: New team members now get up and running in hours, not days.
- Engagement lifted: With smoother systems, staff felt more empowered.
- TLC restored: Andrea felt supported, not just serviced.
- Clear IT roadmap: Every tech decision now fits into a bigger picture.
Andrea sums it up:
“Otto didn’t just fix our IT, they gave us confidence. It’s like having a tech partner who actually listens, understands, and delivers. I wish we’d made the switch sooner.”
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