Location
- Melbourne, Victoria
- Length of relationship – 4 years
Key equipment/products/services provided:
Cloud services, Microsoft 365, hosting, VoIP telecommunications.
This Melbourne-based organisation was struggling with outdated processes, poor remote connectivity, and a breakdown in their relationship with their previous IT provider. Otto IT stepped in to deliver a full cloud migration, implement Microsoft 365, and introduce VoIP and hosted servers. The result was a more connected, efficient, and scalable IT environment that supported remote work, reduced reliance on paper, and improved collaboration across the board.
The Problem
When we first started working with this client, they were facing a mix of technical and operational challenges. Their relationship with their previous IT provider had broken down, leaving them without reliable support. Staff across Victoria were struggling to stay connected remotely, and the organisation was still heavily reliant on paper-based systems. It wasn’t uncommon to see team members carting around huge collections of physical files just to get through the day.
The Consequences
The organisation had clearly outgrown their previous IT provider. Without scalable services or support, they couldn’t keep up with the demands of their clients. Collaboration between remote teams was difficult, and communication was often delayed or fragmented. The reliance on paper created inefficiencies and made it harder to adapt to modern workflows. All of this led to lost productivity, frustration among staff, and a growing disconnect between the organisation’s goals and its ability to deliver.
The Solution
Otto IT began by implementing cloud services and dictation software to reduce the reliance on paper. Microsoft 365 was introduced to improve communication and collaboration, allowing staff to work more fluidly regardless of location. We also deployed hosted servers, which gave staff reliable access to documentation without needing to rely on physical infrastructure. To further enhance communication, we rolled out VoIP telecommunications across the organisation.
As a larger IT Managed Service Provider, we were able to plan and manage the entire cloud migration, provide ongoing support, and deliver training to ensure staff were confident using the new systems.
The Challenges
One of the key challenges was introducing a new IT strategy that supported remote work while remaining compliant with industry regulations. We also needed to ensure the solutions aligned with the organisation’s sustainability goals, particularly their move toward a paperless environment. Training staff, especially those unfamiliar with cloud-based tools, required a thoughtful and supportive approach to change management.
Project Outcome – The Benefits
The organisation now operates with a modern, scalable IT environment that supports remote work, improves communication, and significantly reduces reliance on paper. Staff are more productive, collaboration is smoother, and the business is better equipped to meet the needs of its clients. With Otto IT providing ongoing support and strategic guidance, the organisation has a clear path forward and the tools to grow confidently.
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