Location

• Northcote, Victoria
• Length of relationship – 13 year

Key equipment/products/services provided:

IT strategy consulting, IT support, VoIP telecommunications, cybersecurity, cloud services

The Problem

They were heavily paper-based, and with a dispersed workforce across Victoria, this was presenting challenges. Services were spread out across multiple suppliers, and providers were not leveraging their NFP status to secure appropriate pricing and funding.

The Consequences

They no longer had access to their staff roster, creating confusion around who was on duty for what days. They were forced to spend less time with patients as they were busy trying to find workarounds to get their work done during downtime.

The Solution

Our relationship began with IT advice regarding services that they should have been receiving, which then moved into the implementation of telecommunications technology. From there our relationship has grown, including a move to cloud-based systems like Microsoft 365. We now provide services including IT support, IT strategy consulting, internet services, unified communications, and cyber security.

The Challenges

Training a remote workforce and supplying solutions to remote workers, as well as unifying multiple suppliers and creating policies and functionality for leveraging their NFP status.