Location
- Melbourne, Perth, Brisbane, Philippines
- Length of relationship – Current
Key equipment/products/services provided:
IT Support, Microsoft Cloud Services, cybersecurity services, VOIP, end user hardware.
The Problem
The client moved from IT company to IT company, trying to find an MSP that was able to deliver high quality IT support for remote and onsite teams. After going through 3 different companies, they decided to move the IT support in-house.
The Consequences
The directors of the company were forced to shift focus to fixing IT issues rather than focusing on growing their business and delivering on their strategic goals. This meant that they we’re busy putting out fires, not getting enough time to plan and deliver their vision.
The Solution
Our team was brought on as their Managed Service Provider. We implemented a full modern workplace environment using the Microsoft Cloud platform and onboarded them to our support team, so they got the 24/7 technical support needed. These solutions are critical for keeping their remote teams working efficiently, productively, and collaboratively across international locations.
The Challenges
The main challenge was supporting a remote workforce across multiple countries, as well as remotely implementing IT Management tools during lockdown. Our consultants also worked one-on-one with the directors, implementing a shift of focus away from IT and back on to their big picture business roles.
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