Frequently Asked Questions
At Otto IT, we’re here to make technology simple, secure, and stress-free. Here are some of the most common questions we get from businesses like yours.
We offer end-to-end IT solutions, including Managed IT Support, Cybersecurity, Cloud Services, Microsoft Modern Workplace, IT Strategy (vCIO), Backup & Disaster Recovery, and Unified Communications. Our goal is to be your trusted IT partner, not just a service provider.
We proactively monitor, manage, and support your IT systems 24/7. Our team fixes issues before they disrupt your business, keeps your technology up to date, and provides fast, reliable support whenever you need us.
Our team responds to all support requests within guaranteed timeframes, depending on the priority level. We offer same-day resolutions for critical issues and clear service level agreements (SLAs) to ensure your business stays up and running.
We implement industry-leading security practices, including advanced threat detection, regular system audits, multi-layered firewalls, and employee cybersecurity training. Otto IT is ISO 27001 certified, which means we follow best practices for information security management.
Absolutely. We provide tailored cloud migration services and ongoing cloud management, helping you transition smoothly to platforms like Microsoft 365 and Azure. Our solutions are secure, scalable, and fully supported.
Yes. Our vCIO (Virtual Chief Information Officer) service gives you access to senior IT expertise without hiring in-house. We help you align your IT roadmap with your business goals, future-proofing your technology.
We work with businesses across finance, healthcare, education, manufacturing, legal, government, and more. Our flexible solutions are designed to fit the unique needs of each industry.
We genuinely put people first. Our approach is transparent, proactive, and fully tailored to each client. We don’t just fix issues – we help you grow with technology that works for your business, not against it.
It’s simple. Get in touch with us for a free, no-obligation consultation. We’ll assess your current setup, understand your goals, and recommend the best IT solutions to suit your needs.