Otto IT has been named a finalist across seven categories at two of Australia’s most prestigious technology industry awards: the techpartner.news Impact Awards 2026 and the inaugural CRN Channel Awards Australia 2026. The recognition spans individual leadership, team culture, and technical excellence, with three Otto IT executives shortlisted for personal honours alongside the firm’s inclusion in two separate company-level categories.

The Finalist Nominations

techpartner.news Impact Awards 2026

Ceremony: August 13, 2026, Sydney

• Technology Leader of the Year: Megan Visser, Chief Customer and Marketing Officer, Otto IT
• Business Leader of the Year: Milan Rajkovic, Founder and CEO, Otto IT
• Sales Leader of the Year: Paul Whiteoak, Chief Revenue Officer, Otto IT

CRN Channel Awards Australia 2026

Ceremony: September 17, 2026, Hyatt Regency, Sydney

• MSP of the Year (0-49 employees): Otto IT
• MSSP of the Year: Otto IT
• Role Model of the Year: Alanna Kane, General Manager, Otto IT
• Woman of the Year (Partner): Megan Visser, Otto IT

A Statement from Milan Rajkovic, Founder and CEO

“These nominations are a reflection of what happens when you build a team that genuinely cares about doing things properly. Over the past twelve months we have invested heavily in our people, our processes, and our approach to emerging technology, and to see that recognised by two highly regarded industry bodies in seven separate categories is enormously affirming. We are not a business that chases recognition. We build things that work, for clients who depend on them. The fact that the industry has noticed is a privilege.”

The Investment Behind the Recognition

The breadth of Otto IT’s finalist nominations reflects a deliberate and sustained investment in people, capability, and innovation over the past twelve months.

People Development and Culture

Otto IT has embedded professional coaching at all levels of the business, with structured monthly coaching sessions focused on communication, leadership, and continuous improvement. The business implemented closed-loop communication practices across the entire organisation, ensuring that feedback from clients, team members, and leadership reaches the right people and results in visible action rather than being filed and forgotten.

Regular Net Promoter Score (NPS) surveys and coaching sessions have been integrated into the operational rhythm of the business, building a culture where client satisfaction is not measured once a year but tracked, discussed, and acted on continuously. The result is a business that is not simply growing in headcount but maturing in how it operates and how it treats the people inside it.

Technical Certification and Capability

Otto IT maintains continuous Microsoft certification refresh cycles, ensuring that the team’s technical credentials remain current as the Microsoft platform evolves rapidly. Rather than treating certifications as a one-time achievement, the business treats them as an ongoing commitment to demonstrable competence, with structured cycles that keep all technical staff qualified to the highest current standard.

AI Partnership and AI Leadership

Otto IT is set to become one of the first managed service providers in Australia to formalise a partnership with a large AI company (watch this space!). This partnership reflects Otto IT’s commitment to responsible AI adoption: not simply reselling AI tools, but understanding how they work, where the risks are, and how to deploy them in ways that are safe, secure, and genuinely productive for businesses.

This is not a theoretical position. Otto IT has been running an active internal research and development program in which AI agents and automation tools are tested within the business itself before being recommended to clients. This “test on us first” approach means that by the time a client is considering an AI tool or workflow, Otto IT’s team has already worked through the security considerations, the productivity implications, and the edge cases that matter. The business is developing frameworks for how AI can be used in professional services environments safely, without compromising confidentiality, introducing compliance risk, or disrupting the workflows that clients depend on.

R&D and Experimental Technology

Otto IT operates an internal innovation program that treats the business as a live testing environment for emerging technology. This includes work on secure agent deployment, AI-assisted service delivery, and automated processes that reduce the administrative burden on client-facing teams without reducing the quality of human judgment in decisions that matter.

The philosophy is straightforward: the team should experience the technology before the client does. This creates a more honest, grounded, and credible conversation when advising clients on AI adoption, automation, and security, because the advice comes from direct experience rather than vendor materials.

About the Awards

techpartner.news Impact Awards recognise technology partners, vendors, distributors, and individuals who have made a real impact for Australian organisations. The 2026 awards ceremony will be held at the inaugural techpartner.news Winter Ball on August 13 in Sydney, a black-tie celebration of excellence across the Australian technology industry.

CRN Channel Awards Australia is the inaugural Australian edition of the globally recognised CRN Channel Awards program, celebrating the height, depth, and breadth of the Australian IT channel across 31 categories. The awards ceremony will be held on September 17 at the Hyatt Regency, Sydney.

About Otto IT

Otto IT is a Melbourne-based managed service provider with nearly two decades of heritage in IT consulting and managed services for professional services firms. The business serves more than 260 active client companies, specialising in IT management, cloud, and cybersecurity for law firms, accounting practices, financial advisers, and other professional services organisations across Australia.

Otto IT holds ISO certifications across its business and maintains active advisory board relationships with leading technology partners including Pax8 and ConnectWise IT Nation APAC.

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