Megan Visser, Chief Customer and Marketing Officer at Otto IT, has been named CRN Woman of the Year (Partner) at the inaugural CRN Channel Awards Australia 2026, held on 17 September 2026 at the Hyatt Regency in Sydney. The recognition highlights her exceptional leadership, strategic vision, and contribution to advancing women in Australia’s technology and managed services sector.

The award represents validation of Megan’s career trajectory and her commitment to building inclusive, high-performing teams within the fast-paced IT services industry. It also marks a significant milestone for Otto IT, which has now seen multiple team members recognised for excellence at Australia’s most prestigious channel and technology industry awards.

A Career Marked by Leadership and Impact

Megan’s journey in technology spans more than 18 years, taking her from global giants like Apple to private equity firms and rapid-growth startups before she found her home at Otto IT as Chief Customer and Marketing Officer. Her career is characterised by a consistent focus on three things: building sustainable organisations, developing people, and ensuring customer relationships are built on transparency and genuine partnership.

At Otto IT, she has built the Partner Success Team from the ground up, establishing new operational frameworks and customer engagement models that have contributed directly to the business’s growth. She simultaneously built out the Marketing function, transforming how Otto IT positions itself in the Australian IT services market. Beyond her formal roles, Megan has spent considerable time doing Fractional CIO work for clients, providing strategic IT guidance to professional services firms and other organisations without an in-house CIO, bringing boardroom-level perspective to technology decisions.

The CRN Woman of the Year Award Recognises More Than a Title

The CRN Channel Awards Australia program, now in its inaugural year, has set itself apart as Australia’s most comprehensive assessment of excellence across the IT channel ecosystem. The awards span 31 categories, recognising individuals, teams, and businesses across every aspect of the channel, from sales and support to innovation and culture.

The Woman of the Year category specifically honours leaders who have demonstrated exceptional capability, vision, and influence in partner organisations. The award is not simply a reflection of seniority; it recognises the concrete impact these leaders have on their organisations, their peers, and the broader technology industry.

For Megan, this recognition comes on the heels of an already distinguished awards trajectory. In 2024, she was named an ARN DE&I Champion Award winner, recognising her commitment to diversity, equity, and inclusion within technology and professional services. That award reflected her efforts to build more inclusive teams and to champion the voices of underrepresented groups within the IT services sector.

Leadership Through People Development

A significant portion of Megan’s impact at Otto IT stems from her deliberate investment in people development and organisational culture. She has been instrumental in embedding professional coaching at all levels of the business, with structured monthly sessions focused on communication, leadership, and continuous improvement.

This is not box-ticking activity. The coaching sessions are integrated into the business’s operational rhythm, and their outcomes feed directly into visible change. Megan has championed closed-loop communication practices across the entire organisation, ensuring that feedback from clients, team members, and leadership reaches the right people and results in action rather than being filed away.

Under her leadership, Net Promoter Score surveys and coaching insights have become continuous, not annual rituals. The result is a business culture where client satisfaction is not measured once a year but tracked, discussed, and acted on consistently. This commitment to measurement and action has contributed to Otto IT’s exceptional SmileBack customer satisfaction scores: Net CSAT of 93.3, a Happy rating of 95.7%, across over 4,000 reviews.

Strategic Innovation and Responsible AI

Beyond her people-focused work, Megan has been central to Otto IT’s strategic positioning on emerging technology, particularly artificial intelligence. She has championed the business’s “test on us first” approach to AI and automation, ensuring that Otto IT’s team experiences the technology before recommending it to clients.

This philosophy extends to the business’s work on secure agent deployment and AI-assisted service delivery. Rather than simply reselling tools based on vendor materials, Otto IT under Megan’s guidance has developed frameworks for how AI can be used safely within professional services environments without compromising confidentiality or introducing compliance risk.

She also holds a GAICD (Graduate of the Australian Institute of Company Directors) accreditation, reflecting her commitment to governance and board-level thinking at a time when technology decisions are increasingly central to organisational strategy.

Otto IT’s Broader Recognition in 2026

Megan’s award is one of several recent recognitions for Otto IT and its leadership team. Earlier in 2026, the business was named:

• A finalist across seven categories at the techpartner.news Impact Awards 2026 (August 2026)
• A finalist across multiple categories at the CRN Channel Awards Australia 2026, including MSP of the Year and MSSP of the Year
• Pax8 Champion, APAC at Beyond 2026
• Re-certified as a Great Place to Work for the fifth consecutive year

These recognitions reflect the business’s sustained investment in technical excellence, people development, and innovation across the Australian IT services sector.

Who is Otto IT?

Otto IT is a Melbourne-based managed service provider serving professional services firms and other organisations across Australia. The business was founded nearly two decades ago and formally incorporated as Milan Industries Group Pty Ltd in July 2020, rebranding to Otto IT in March 2021 following a strategic merger with DWM Solutions.

Today, Otto IT serves over 260 active client companies, specialising in managed IT support, cybersecurity, cloud services, and digital transformation and Fractional CIO services for law firms, accounting practices, financial advisers, and other professional services organisations. The business holds ISO certifications and maintains active advisory board relationships with leading technology partners including Pax8 and ConnectWise IT Nation APAC.

Milan Rajkovic is Founder and CEO of Otto IT.

Building a Different Kind of IT Services Business

The CRN Woman of the Year award reflects not just Megan’s individual contribution but also the kind of organisation Otto IT has committed to building. That organisation is one where customer relationships matter more than quick wins, where team members are coached and developed continuously, and where emerging technology is approached with both curiosity and caution.

It is a business where a woman leading customer success, marketing, and strategic CIO work is not unusual but is instead the result of deliberate, consistent investment in creating space for diverse voices and perspectives. That commitment to building something different, something more human, is what Megan brings to her role every day.

FAQs

What does the CRN Woman of the Year (Partner) award recognise?

The award recognises women leaders at partner organisations (managed service providers, resellers, consultants, and other channel partners) who have demonstrated exceptional leadership, strategic vision, and impact within Australia’s IT services industry. The inaugural CRN Channel Awards Australia 2026 covered 31 categories across the channel ecosystem.

How does Megan’s CRN award differ from her previous ARN recognition?

Megan’s 2024 ARN DE&I Champion Award focused specifically on her work in diversity, equity, and inclusion. The CRN Woman of the Year award is broader, recognising her overall impact as a leader, team builder, and strategic thinker within the IT channel. Both reflect her commitment to building more inclusive and human-centred organisations.

What is Megan’s current role at Otto IT?

Megan is Chief Customer and Marketing Officer at Otto IT. She leads the Partner Success Team, the Marketing function, and also provides Fractional CIO services to clients. She holds a GAICD accreditation and brings over 18 years of technology industry experience from global companies, private equity, and startups.

What does “Woman of the Year (Partner)” mean in the CRN awards context?

The Partner category specifically focuses on leaders within partner organisations, as distinct from vendor or consultant categories. It recognises leaders whose influence and impact are felt within their own organisation, their client base, and the broader channel ecosystem.

Is Otto IT part of a broader group or parent company?

Otto IT was founded nearly two decades ago and has operated as an independent, privately held business. The company was formally incorporated as Milan Industries Group Pty Ltd in July 2020 and rebranded to Otto IT in March 2021 following a strategic merger with DWM Solutions.

How did Otto IT perform at other major awards in 2026?

Otto IT was recognised as a finalist at the techpartner.news Impact Awards 2026, CRN Channel Awards Australia 2026, was named Pax8 Champion APAC at Beyond 2026, and was re-certified as a Great Place to Work for the fifth consecutive year. Megan herself was a finalist for Technology Leader of the Year at the techpartner.news Impact Awards.

What is Megan’s GAICD accreditation?

GAICD stands for Graduate of the Australian Institute of Company Directors. It is a professional qualification that reflects expertise in governance, board-level decision-making, and strategic leadership. Megan’s accreditation reflects her commitment to bringing governance rigour to technology strategy and organisational leadership.

How does Otto IT approach emerging technology like AI?

Otto IT operates on a “test on us first” principle. The business runs an internal research and development program where emerging technologies like AI and automation are tested within Otto IT itself before being recommended to clients. This approach means the team has direct experience with security implications, productivity impacts, and edge cases before advising clients.