Otto manages all the things you don’t have time to understand. Things like Cloud networks and infrastructure maintenance.
Managed IT Services are our bread and butter. If your systems are slow and buggy, or you need ongoing IT support, we’re here to help. Our team of experts will take some time to understand your business, then recommend a few pocket-friendly options. The idea isn’t to put out fires. It’s to make your business fireproof.
Managed IT Services from Otto means we will:
Understand
Getting to know your business is always the first step. We want to learn everything there is. Once we understand your goals, and your budget, we can tailor something to suit your needs. These are the IT services you want—not the ones we like to sell.
Equip
There’s a reason it’s called IT ‘support’. We want our clients to feel like Otto has got their back. As one of our partners, you get the best IT support, the friendliest service, and the lowest heart rate. We fix problems before they become catastrophes.
Deliver
Our staff don’t have KPIs for profits and sales. They have KPIs for customer happiness. After 10 years and hundreds of projects, our client satisfaction score is 97%. We don’t over-promise. We don’t under-deliver. Otto does what it says on the tin.
Plan Listing
Fully Managed Offering
Otto Start Up
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- Support Guaranteed Fast Response Times
- Support Microsoft and 3rd Party Software Updates ^
- Support 24×7 Website and Infrastructure Monitoring
- Support Unlimited Remote Support 7 am to 7pm
- Support Escalation Support
- Support Unlimited Onsite Support 7 am to 7pm VIP Rates
- Support CEO / MD Home Technology Support
- Support Adds Moves and Changes (Staff)
- Support Adds Moves and Changes (workstations) VIP Rates
- Support Unlimited After-Hours Support VIP Rates
- Management IT Documentation
- Management Asset and Warranty Tracking and Reporting
- Management Technology Strategy Meeting Annual
- Management Technology Business Review Meeting Annual
- Training Security Awareness Training
- Support Backup Monitoring #
Otto Go
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- Support Guaranteed Fast Response Times
- Support Microsoft and 3rd Party Software Updates ^
- Support 24×7 Website and Infrastructure Monitoring
- Support Unlimited Remote Support 7 am to 7pm
- Support Escalation Support
- Support Unlimited Onsite Support 7 am to 7pm
- Support CEO / MD Home Technology Support
- Support Adds Moves and Changes (Staff)
- Support Adds Moves and Changes (workstations) VIP Rates
- Support Unlimited After-Hours Support VIP Rates
- Management IT Documentation
- Management Asset and Warranty Tracking and Reporting
- Management Technology Strategy Meeting Quarterly
- Management Technology Business Review Meeting Bi Annual
- Training Security Awareness Training
- Support Backup Monitoring #
- Hardware as a Service Managed Network Switches and Wifi
- Hardware as a Service Managed Uninterruptable Power Supply (UPS)
Otto Pro
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- Support Guaranteed Fast Response Times
- Support Microsoft and 3rd Party Software Updates ^
- Support 24×7 Website and Infrastructure Monitoring
- Support Unlimited Remote Support 7 am to 7pm
- Support Escalation Support
- Support Unlimited Onsite Support 7 am to 7pm
- Support Monthly Half Day Technician Site Visit
- Support CEO / MD Home Technology Support
- Support Adds Moves and Changes (Staff)
- Support Adds Moves and Changes (workstations)
- Support Unlimited After-Hours Support
- Management IT Documentation
- Management Asset and Warranty Tracking and Reporting
- Management IT Policy Templates
- Management Technology Strategy Meeting Monthly
- Management Technology Business Review Meeting Quarterly
- Training Security Awareness Training
- Training End User Training Materials
- Support Backup Monitoring #
- Hardware as a Service Managed Network Switches and Wifi
- Hardware as a Service Managed Uninterruptable Power Supply (UPS)
Digitisation should be a joy, not a costly burden. With your organisation’s vision and our IT knowledge, we’ll make sure you get the best case tools and services to drive your growth. Its digitisation made simple.
Check out the trophy case
Otto has been named one of the world’s best managed service providers on the annual Channel Futures MSP 501 rankings. This is like the Oscars for IT departments. It means we’re one of the top 501 IT companies in the world.
The team at Otto do a fantastic job at completing our requests in a timely, careful and professional manner. It’s so nice to know they’ve got our backs when it comes to anything business support related.
