Apple Products & Services for Australian Business
Apple Authorised Reseller & Business Partner
We provide the full range of Apple products for Australian businesses, backed by certified Apple expertise, proper deployment capability, and post-sale support that actually means something. We are an Apple Authorised Reseller and a member of the Apple Business Partner Foundation program, which means we are held to a higher standard, and we hold ourselves to one too.
Apple, Supplied and Supported the Way Business Needs It
The Full Apple Lineup, Ready for Your Business
Most resellers can sell you a MacBook. We can sell you a MacBook, enrol it in Apple Business Manager before it leaves our hands, push your apps and configuration profiles automatically, and have it ready to use the moment your new starter opens the box. That is a meaningful difference, and it is the kind of thing that adds up when you are managing dozens or hundreds of devices.
We supply and support the full current Apple product range, including:
- Mac: MacBook Air, MacBook Pro, Mac mini, iMac, and Mac Pro
- iPad: iPad, iPad mini, iPad Air, and iPad Pro
- iPhone: procured, enrolled, and configured at volume
- Apple Watch: manageable through your MDM environment
- AirPods and accessories: for a complete workplace setup
- Apple TV and displays: for meeting rooms and shared spaces
Zero Touch Deployment at Scale
Using Apple Business Manager, we can pre-configure every device before it ships to your team. Software, profiles, Wi-Fi settings, VPN, and restrictions are all applied before anyone opens the box. Your users are up and running without waiting on IT, and your IT team is not spending their weekend imaging laptops.
- Apple Business Manager enrolment as a certified reseller
- MDM configuration for iOS, iPadOS, and macOS
- Wi-Fi networking capability and certification
- App deployment and profile management at scale
- Staged rollouts across single or multiple locations
Apple Services That Go Beyond the Purchase
Supporting the Tools Your Apple Environment Depends On
Most Australian businesses running Apple already use a mix of platforms. Your Mac users are probably in Microsoft 365. Your mobile team might be on Intune or Jamf. Your developers are likely switching between macOS and cloud environments. We know how Apple fits into those ecosystems, and we know how to make it work properly, rather than just hoping it does.
We support and integrate technology commonly used alongside Apple, including:
- Microsoft 365 and cloud document storage
- MDM platforms including Jamf and Microsoft Intune
- Mobile devices across iOS, iPadOS, and macOS
- Line-of-business applications relevant to your industry
- AppleSeed for IT, giving us early access to pre-release OS versions
Protecting Your Apple Environment
Apple’s security foundations are genuinely good. Apple Silicon, the Secure Enclave, and built-in frameworks like FileVault and Activation Lock give IT teams a strong starting point. We build on that foundation with the kind of ongoing management and monitoring that makes sure the gaps do not appear over time.
We help protect your Apple environment through:
- Secure cloud access and identity controls
- Device management for MacBooks, iPads, and iPhones
- Backup and business continuity planning
- Ongoing cybersecurity monitoring across your fleet
- AppleCare for Enterprise embedded into your support arrangement
AppleCare and Post-Sales Support, Built Into What We Do
Support That Doesn’t Stop at the Purchase
Buying Apple hardware is the easy part. What matters for a business is what happens after the box is opened. Devices need to stay updated, issues need to get resolved quickly, and when something does go wrong, your team needs a clear path to a fix. We embed AppleCare for Enterprise into our service offering so that post-sales support is part of the arrangement from the start, not an afterthought you have to chase later.
We offer the full range of AppleCare support tiers, including:
- AppleCare for Enterprise
Priority 24/7 access to Apple technical support, onsite service options, and same-business-day response for critical issues - Apple Help Desk Support
Direct Apple technical support for your IT team on Apple software and hardware questions, so they spend less time troubleshooting and more time on the work that matters - AppleCare OS Support
Deep technical support for macOS, iOS, and iPadOS at the system level, covering configuration, integration, and complex deployment scenarios
AppleSeed for IT: We Test What’s Coming Before It Reaches You
As an AppleSeed for IT participant, Otto receives pre-release versions of Apple’s operating systems before they are publicly available. We test them against real business environments, which means we can flag compatibility issues and prepare our clients for major OS transitions well in advance. When Apple releases a significant update, you won’t be finding out about problems the same day your team tries to install it.
"Partnering with Otto has revolutionised Merri Outreach IT Support Service's operations."
Mark Goodie - Merri Outreach Support Service
"The Otto team is fast, reliable and easy to work with. They’ve taken a huge load off our plate."
Emily Dawson – Horizon Community Services
Apple Reseller FAQs
FAQs
Common questions about buying and managing Apple products through Otto. If yours isn’t here, give us a call.
Yes. Otto IT is an Apple Authorised Reseller and a member of the Apple Business Partner Foundation program. That means we meet Apple’s requirements for staffing, training, deployment capability, and Apple platform participation. We are not just a company that happens to stock Apple products.
Yes. We handle volume procurement for businesses of any size and can coordinate staged rollouts across multiple locations. Using Apple Business Manager, devices can be pre-enrolled and pre-configured before they ship, so your team is productive from day one regardless of where they are based.
Yes. We manage the full Apple ecosystem, including Mac, iPhone, and iPad, from a single support arrangement. Whether your team uses one Apple device or all of them, we can handle enrolment, configuration, ongoing management, and support across the board.
Apple Business Manager is Apple’s platform for organisations to manage devices, apps, and accounts at scale. As a certified Apple Business Manager Reseller, we can link devices you purchase through us directly to your ABM account, enabling zero-touch deployment. We also help new customers set up Apple Business Manager from scratch if needed.
Yes. We embed AppleCare for Enterprise into our service offering and can also provide Apple Help Desk Support and AppleCare OS Support depending on your needs. We will talk you through the options and recommend what makes sense for your fleet size and risk profile.
Absolutely. We work well in co-managed environments where your internal team handles day-to-day requests and we provide Apple-specific expertise, procurement, and deployment support alongside them. If you want us to manage the entire Apple fleet, we can do that too.
The Apple Platform, Properly Supported
Whether you are standardising your business on Apple for the first time, migrating from Windows, or looking for a reseller that actually understands deployment and management, we would genuinely like to hear about it. No pressure, no sales scripts. Just a conversation about what you are trying to do.
