Onsite IT Support in australia
Fast and Reliable Onsite IT Support
Sometimes IT boots on the ground is more efficient than remote support. Our support teams will work with you from our office or yours when and where required. We pride ourselves on having local IT support team members, across Australia, who know your business inside and out.
Our new user concierge service means that our support technicians are booked in with each one of your new starters to take them through IT for your business.
We provide a wide range of onsite IT support services, including staff augmentation services tailored to meet your business needs. We provide hands-on, expert services at your exact location to offer fast resolution of any system, connectivity or hardware issues.
We also cover any upgrades, maintenance or installation services, perfect for businesses that need physical support. With flexible response times, national coverage and a deep insight into the needs of local businesses, we become a seamless extension of your internal IT team.
With our onsite IT support services, you get the satisfaction of having an experienced team on ground, fixing your issues so you can return to normal daily operations.
Fast Response Onsite IT Support Services
Why Choose Otto?
We don’t just send an onsite IT support technician, we send a partner that already understands your business and has the goal to get your operations back on track in no time. Our ISO-certified IT experts are proactive, personable and care about your business goals. We offer scalable onsite support plans, deep technical expertise and nationwide coverage, so you can always find an Otto expert wherever you are in Australia.
Stats/Facts/Proof Points
- One in five Australian businesses experience up to 5 valuable work weeks in downtime thanks to IT troubles. That is over 200 hours of lost business, which leads to thousands of dollars in losses each day, depending on the size of your business.
- Industry reports also show that Australian businesses with over 500 employees experience financial losses of about AUD $251,000 due to unplanned downtime from IT outages and cybersecurity issues.
- The need for dedicated, proactive and experienced onsite IT support services in Australia has never been greater. With a dedicated on-site IT support technician like Otto, you won’t need to pause business operations for extended periods due to IT issues. We will arrive at your premises in no time to assess the problem and fix it immediately.
- At Otto, we bring the solutions to you. We spot issues before they escalate, solve them and ensure your team never experiences extended downtime.
A case study of onsite it support in manufacturing
Case Study
Client industry: Manufacturing
Location: Melbourne
Services offered: Production line automation, optimisation of IT systems and budget, internet services, management of the IT ecosystem, workflow streamlining and compliance systems.
Our client is a family-run business in the further food processing industry, serving customers across Australia and overseas. They did not believe in investing in IT for growth and initially reached out to Otto to fix persistent issues with their main internet connection. However, we uncovered several opportunities to improve both the reliability of their systems and the way their IT budget was being used and uncovered avenues for massive expansion.
Here’s how Otto turned things around.
We started by stabilising their internet connection and adding a failover solution, which immediately reduced downtime. Next, we supported the implementation of Microsoft Navision, ensuring compliance with industry standards and guiding them through vendor selection and the tender process. We then took over management of their critical on-site infrastructure and upgraded them to fibre internet.
From there, we introduced proactive IT management and implemented systems like Wise, Maxotel VoIP, and migrated their infrastructure to a secure data centre. We’re now rolling out SharePoint and Business Central to automate key processes like stock ordering and have developed online forms to streamline internal workflows.
Our Results
We improved product traceability and transparency across the business with the new ERP system. We also helped refine product costings throughout the manufacturing process, resulting in huge cost savings.
Production runs are based on accurate resource requirements and are now more efficient. The new systems are more reliable, with fewer downtimes and disruptions for both staff and the production floor.
Onsite IT Support Frequently Asked Questions
FAQ’s
Engaging an Onsite IT Support provider is a significant decision for your organisation. To help you understand the scope and value of our service, we have compiled answers to some of the most frequently asked questions about our capabilities and delivery model.
Issues that require onsite IT assistance usually involve physical hardware like servers, printers, cables, etc. Setting up new devices, office relocations, or troubleshooting network problems may also need onsite support.
Our IT technicians can arrive at your location on the same day or next day, or a time scheduled in the future – depending the urgency of your issue, and on availability.
As a business we are ISO certified for security (ISO 27001), quality (ISO 9001), and sustainability (ISO 14001). We also have all necessary clearances according to industry standards. All team members have a current police check.
Our pricing for onsite IT support services are generally included in your managed support agreement however, we often customise agreement’s to suit our client’s requirements.
Yes, we are available nationwide and can provide onsite support for businesses with multiple office locations.
We are flexible and will schedule visits during periods that guarantees the least disruption and downtime. Our technicians are highly experienced and will determine the best mode of operation.
Regular onsite support visits include an audit of your existing IT infrastructure to spot any red flags, software updates, and others.
Onsite support is just another tool in our toolbelt. If the issue at hand requires an onsite presence, we will be there.
It complements our remote monitoring and maintenance services by physically coming to your location to fix any existing issues.
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