Heathcote Health

Heathcote Health are a small regional hospital based in Heathcote, Victoria. They have around 150 staff, with 60 being based in their head office. They’re also a part of the Loddon Mallee Rural Health Alliance and funded out of the DDHS. Part of their technology is dictated upon them by the Health Alliance, so we work with them in addressing areas with more tech flexibility.

cloud solutions, Case Study Health Heathcote

Location

Regional Victoria

Length of relationship

Working with Otto since 2011

Key equipment/products/services provided

Migration to the Health Alliance’s VoIP solution, internet upgraded to a 50mb/s fibre connection, replacement of all existing hardware (Pcs, Laptops & servers) with new spec hardware with the latest OS. Migrated a number of legacy applications to new cloud-based applications and provided IT Support to the medical clinic onsite.

The problem

South Gippsland Water were deemed as an essential service provider after the 2008 droughts caused them to run out water had to have it delivered via truck. Because of this, they needed to have a continuity system in place to avoid this same issue and be able to continue providing their services.

The consequences

They were unable to keep up with the water demand and needed to have water delivered via truck to keep up with their water supply needs, impacting the service received by the end users.

The solution

We worked with a company called Omniconnect to implement a private wireless backbone network with a 100mb/s connection between their two main sites, allowing them to replicate the work environment at two different locations. We also installed redundant links in the form of fibre internet, private Wi-Fi, public Wi-Fi, and 3,4 & 5G all on an auto-failover setup.

The challenges

The main challenges of this project included getting the auto-failover for their internet connections to work as desired, as they had a fibre connection as well as 3G, 4G & 5G connections. However, we managed to overcome this. Another big challenge was ensuring they had the correct infrastructure in place to be able to operate 24/7. Specifically, we needed to ensure we had enough host servers in place that if we needed to perform maintenance on one, the other two were able to operate as normal with no customer impact.

Project Outcome – The Benefits

The client is now able to monitor their environment 24/7, ensuring that if one of their production sites goes down, the setup will failover to the secondary Disaster Recovery site to ensure services aren’t disrupted. They also have remote access to their other sites, so if a pump goes down, they can redirect the flow remotely as opposed to needing to physically attend the affected site.

Back to Health Wellbeing Page