Data recovery, back-up, and safety nets

Innovative digitisation for healthcare services. Here’s how we helped a large healthcare services provider recover lost data, implement a robust new safety net through backup and disaster recovery planning, and take their IT network high-tech.
backup solutions, Case Study Health


Victoria, north of Melbourne

Length of relationship

Woking with Otto since 1999

Key equipment/products/services provided

Manual data recovery, new disaster recovery and backup system, new IT network

The problem

Their main IBM server suddenly stopped working, causing 2 days of downtime for staff.

backup solutions, Case Study Health

The consequences

They no longer had access to their staff roster, creating confusion around who was on duty for what days. They were forced to spend less time with patients as they were busy trying to find workarounds to get their work done during downtime.

backup solutions, Case Study Health

The solution

We rebuilt their server from a mixed bag of recovery tapes. The process of recovering their data from the incomplete system and failed hard disks took approximately 30 hours of work

backup solutions, Case Study Health

The challenges

Getting the information needed from the failed hard disks in the server was a big challenge, as their backup and recovery system was outdated and insufficient for their operations.