How we helped a major regional health service get back online and on track with manual data recovery, a new disaster recovery and backup plan and exceptional service delivery!
Victoria, north of Melbourne
Length of relationship
Working with Otto since 1999
Key equipment/products/services provided
Manual data recovery, new disaster recovery and backup system, new IT network
Their main IBM server suddenly stopped working, causing 2 days of downtime for staff.
They no longer had access to their staff roster, creating confusion around who was on duty for what days. They were forced to spend less time with patients as they were busy trying to find workarounds to get their work done during downtime.
We rebuilt their server from a mixed bag of recovery tapes. The process of recovering their data from the incomplete system and failed hard disks took approximately 30 hours of work
Getting the information needed from the failed hard disks in the server was a big challenge, as their backup and recovery system was outdated and insufficient for their operations.
Project Outcome – The Benefits
We got the business back online within 2 days. However, this project was the catalyst for management to invest heavily into their IT, allowing Otto to redo their entire network, as well as developing a robust disaster recovery and backup system in place to keep things running smoothly.
We acknowledge the Wurundjeri people of the Kulin Nations, on whose lands our head office in Northcote, Victoria is situated. We pay our respects to their elders past and present and recognise their continuing connection to this land.