Managed IT Services

We manage IT so you don’t have to.
Ot Manitheader | Managed It Services-old

Otto manages all the things you don’t have time to understand. Things like Cloud networks and infrastructure maintenance.

Managed IT Services are our bread and butter. If your systems are slow and buggy, or you need ongoing IT support, we’re here to help. Our team of experts will take some time to understand your business, then recommend a few pocket-friendly options. The idea isn’t to put out fires. It’s to make your business fireproof.

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Managed IT Services from Otto means we will:

Understand

Getting to know your business is always the first step. We want to learn everything there is. Once we understand your goals, and your budget, we can tailor something to suit your needs. These are the IT services you want—not the ones we like to sell.

Equip

There’s a reason it’s called IT ‘support’. We want our clients to feel like Otto has got their back. As one of our partners, you get the best IT support, the friendliest service, and the lowest heart rate. We fix problems before they become catastrophes.

Deliver

Our staff don’t have KPIs for profits and sales. They have KPIs for customer happiness. After 10 years and hundreds of projects, our client satisfaction score is 97%. We don’t over-promise. We don’t under-deliver. Otto does what it says on the tin.

Let’s Connect

We’re ready to help. Tell us a little more about you and we’ll get back to you with real solutions.

Plan Listing

Fully Managed Offering

Otto Start Up

  • Support Check 1 | Managed It Services Guaranteed Fast Response Times
  • Support Check 1 | Managed It ServicesMicrosoft and 3rd Party Software Updates ^
  • Support Check 1 | Managed It Services24×7 Website and Infrastructure Monitoring
  • Support Check 1 | Managed It ServicesUnlimited Remote Support 7 am to 7pm
  • Support Check 1 | Managed It ServicesEscalation Support
  • Support Check 1 | Managed It ServicesMonthly Half Day Technician Site Visit
  • Check 1 | Managed It Services Support Check 1 | Managed It Services CEO / MD Home Technology Support
  • Check 1 | Managed It Services Support Adds Moves and Changes (Staff)
  • Check 1 | Managed It Services Management IT Documentation
  • Check 1 | Managed It Services Management Asset and Warranty Tracking and Reporting
  • Close 1 | Managed It Services Management IT Policy Templates
  • Check 1 | Managed It Services Management Technology Strategy Meeting Annual
  • Check 1 | Managed It Services Management Technology Business Review Meeting Annual
  • Check 1 | Managed It Services Training Security Awareness Training
  • Close 1 | Managed It Services Training End User Training Materials
  • Check 1 | Managed It Services Support Backup Monitoring #
  • Close 1 | Managed It Services Hardware as a Service Managed Network Switches and Wifi
  • Close 1 | Managed It Services Hardware as a Service Managed Uninterruptable Power Supply (UPS)

Otto Go

  • Check 1 | Managed It Services Support Guaranteed Fast Response Times
  • Check 1 | Managed It Services Support Microsoft and 3rd Party Software Updates ^
  • Check 1 | Managed It Services Support 24×7 Website and Infrastructure Monitoring
  • Check 1 | Managed It Services Support Unlimited Remote Support 7 am to 7pm
  • Check 1 | Managed It Services Support Escalation Support
  • Check 1 | Managed It Services Support Unlimited Onsite Support 7 am to 7pm
  • Close 1 | Managed It Services Support Monthly Half Day Technician Site Visit
  • Check 1 | Managed It Services Support CEO / MD Home Technology Support
  • Check 1 | Managed It Services Support Adds Moves and Changes (Staff)
  • Support Adds Moves and Changes (workstations) VIP Rates
  • Support Unlimited After-Hours Support VIP Rates
  • Check 1 | Managed It Services Management IT Documentation
  • Check 1 | Managed It Services Management Asset and Warranty Tracking and Reporting
  • Close 1 | Managed It Services Management IT Policy Templates
  • Check 1 | Managed It Services Management Technology Strategy Meeting Quarterly
  • Check 1 | Managed It Services Management Technology Business Review Meeting Bi Annual
  • Check 1 | Managed It Services Training Security Awareness Training
  • Close 1 | Managed It Services Training End User Training Materials
  • Check 1 | Managed It Services Support Backup Monitoring #
  • Check 1 | Managed It Services Hardware as a Service Managed Network Switches and Wifi
  • Check 1 | Managed It Services Hardware as a Service Managed Uninterruptable Power Supply (UPS)

Otto Pro

  • Check 1 | Managed It Services Support Guaranteed Fast Response Times
  • Check 1 | Managed It Services Support Microsoft and 3rd Party Software Updates ^
  • Check 1 | Managed It Services Support 24×7 Website and Infrastructure Monitoring
  • Check 1 | Managed It Services Support Unlimited Remote Support 7 am to 7pm
  • Check 1 | Managed It Services Support Escalation Support
  • Check 1 | Managed It Services Support Unlimited Onsite Support 7 am to 7pm
  • Check 1 | Managed It Services Support Monthly Half Day Technician Site Visit
  • Check 1 | Managed It Services Support CEO / MD Home Technology Support
  • Check 1 | Managed It Services Support Adds Moves and Changes (Staff)
  • Check 1 | Managed It Services Support Adds Moves and Changes (workstations)
  • Check 1 | Managed It Services Support Unlimited After-Hours Support
  • Check 1 | Managed It Services Management IT Documentation
  • Check 1 | Managed It Services Management Asset and Warranty Tracking and Reporting
  • Check 1 | Managed It Services Management IT Policy Templates
  • Check 1 | Managed It Services Management Technology Strategy Meeting Monthly
  • Check 1 | Managed It Services Management Technology Business Review Meeting Quarterly
  • Check 1 | Managed It Services Training Security Awareness Training
  • Check 1 | Managed It Services Training End User Training Materials
  • Check 1 | Managed It Services Support Backup Monitoring #
  • Check 1 | Managed It Services Hardware as a Service Managed Network Switches and Wifi
  • Check 1 | Managed It Services Hardware as a Service Managed Uninterruptable Power Supply (UPS)

Otto Start Up

Support

  • Check 1 | Managed It Services Support Guaranteed Fast Response Times
  • Check 1 | Managed It Services Support Microsoft and 3rd Party Software Updates ^
  • Check 1 | Managed It Services Support 24×7 Website and Infrastructure Monitoring
  • Check 1 | Managed It Services Support Unlimited Remote Support 7 am to 7pm
  • Check 1 | Managed It Services Support Escalation Support
  • Close 1 | Managed It Services Support Monthly Half Day Technician Site Visit
  • Check 1 | Managed It Services Support CEO / MD Home Technology Support
  • Check 1 | Managed It Services Support Adds Moves and Changes (Staff)
  • Check 1 | Managed It Services Support Backup Monitoring #

Management

  • Check 1 | Managed It Services Management IT Documentation
  • Check 1 | Managed It Services Management Asset and Warranty Tracking and Reporting
  • Close 1 | Managed It Services Management IT Policy Templates
  • Check 1 | Managed It Services Management Technology Strategy Meeting Annual
  • Check 1 | Managed It Services Management Technology Business Review Meeting Annual

Training

  • Check 1 | Managed It Services Training Security Awareness Training
  • Close 1 | Managed It Services Training End User Training Materials

Hardware as a Service

  • Close 1 | Managed It Services Hardware as a Service Managed Network Switches and Wifi
  • Close 1 | Managed It Services Hardware as a Service Managed Uninterruptable Power Supply (UPS)

Otto Go

Support

  • Check 1 | Managed It Services Support Guaranteed Fast Response Times
  • Check 1 | Managed It Services Support Microsoft and 3rd Party Software Updates ^
  • Check 1 | Managed It Services Support 24×7 Website and Infrastructure Monitoring
  • Check 1 | Managed It Services Support Unlimited Remote Support 7 am to 7pm
  • Check 1 | Managed It Services Support Escalation Support
  • Check 1 | Managed It Services Support Unlimited Onsite Support 7 am to 7pm
  • Close 1 | Managed It Services Support Monthly Half Day Technician Site Visit
  • Check 1 | Managed It Services Support CEO / MD Home Technology Support
  • Check 1 | Managed It Services Support Adds Moves and Changes (Staff)
  • Check 1 | Managed It Services Support Backup Monitoring #
  • Support Adds Moves and Changes (workstations) VIP Rates
  • Support Unlimited After-Hours Support VIP Rates

Management

  • Check 1 | Managed It Services Management IT Documentation
  • Check 1 | Managed It Services Management Asset and Warranty Tracking and Reporting
  • Close 1 | Managed It Services Management IT Policy Templates
  • Check 1 | Managed It Services Management Technology Strategy Meeting Quarterly
  • Check 1 | Managed It Services Management Technology Business Review Meeting Bi Annual

Training

  • Check 1 | Managed It Services Training Security Awareness Training
  • Close 1 | Managed It Services Training End User Training Materials

Hardware as a Service

  • Check 1 | Managed It Services Hardware as a Service Managed Network Switches and Wifi
  • Check 1 | Managed It Services Hardware as a Service Managed Uninterruptable Power Supply (UPS)

Otto Pro

Support

  • Check 1 | Managed It Services Support Guaranteed Fast Response Times
  • Check 1 | Managed It Services Support Microsoft and 3rd Party Software Updates ^
  • Check 1 | Managed It Services Support 24×7 Website and Infrastructure Monitoring
  • Check 1 | Managed It Services Support Unlimited Remote Support 7 am to 7pm
  • Check 1 | Managed It Services Support Escalation Support
  • Check 1 | Managed It Services Support Unlimited Onsite Support 7 am to 7pm
  • Check 1 | Managed It Services Support Monthly Half Day Technician Site Visit
  • Check 1 | Managed It Services Support CEO / MD Home Technology Support
  • Check 1 | Managed It Services Support Adds Moves and Changes (Staff)
  • Check 1 | Managed It Services Support Backup Monitoring #
  • Check 1 | Managed It Services Support Adds Moves and Changes (workstations)
  • Check 1 | Managed It Services Support Unlimited After-Hours Support

Management

  • Check 1 | Managed It Services Management IT Documentation
  • Check 1 | Managed It Services Management Asset and Warranty Tracking and Reporting
  • Check 1 | Managed It Services Management IT Policy Templates
  • Check 1 | Managed It Services Management Technology Strategy Meeting Monthly
  • Check 1 | Managed It Services Management Technology Business Review Meeting Quarterly

Training

  • Check 1 | Managed It Services Training Security Awareness Training
  • Check 1 | Managed It Services Training End User Training Materials

Hardware as a Service

  • Check 1 | Managed It Services Hardware as a Service Managed Network Switches and Wifi
  • Check 1 | Managed It Services Hardware as a Service Managed Uninterruptable Power Supply (UPS)
Managed Service Agreement Section of MSA Otto Start Up Otto Go Otto Pro
Guaranteed Fast Response Times Support Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
Microsoft and 3rd Party
Software Updates ^		 Support Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
24×7 Website and
Infrastructure Monitoring		 Support Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
Unlimited Remote Support
7 am to 7pm		 Support Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
Escalation Support Support Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
Unlimited Onsite Support 7 am to 7pm Support VIP Rates Check 1 | Managed It Services Check 1 | Managed It Services
Monthly Half Day Technician Site Visit Support Close 1 | Managed It Services Close 1 | Managed It Services Check 1 | Managed It Services
CEO / MD Home Technology Support Support Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
Adds Moves and Changes (Staff) Support Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
Adds Moves and Changes
(workstations)		 Support VIP Rates VIP Rates Check 1 | Managed It Services
Unlimited After-Hours Support Support VIP Rates VIP Rates Check 1 | Managed It Services
IT Documentation Management Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
Asset and Warranty Tracking
and Reporting		 Management Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
IT Policy Templates Management Close 1 | Managed It Services Close 1 | Managed It Services Check 1 | Managed It Services
Technology Strategy Meeting Management Annual Quarterly Monthly
Technology Business Review Meeting Management Annual Bi Annual Quarterly
Security Awareness Training Support Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
End User Training Materials Support Close 1 | Managed It Services Close 1 | Managed It Services Check 1 | Managed It Services
Backup Monitoring # Support Check 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
Managed Network Switches and Wifi Support Close 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services
Managed Uninterruptable
Power Supply (UPS)		 Support Close 1 | Managed It Services Check 1 | Managed It Services Check 1 | Managed It Services